Compliance Case Management – Quality Control Virtual Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess incoming housing code violation notices and validate case details

• Confirm addresses, unit numbers, notice numbers, cited items, and deadlines

• Generate or verify work orders for specific violations

• Check for existing work orders before creating new entries

• Ensure accurate case information is maintained across necessary systems

• Prioritize tasks based on repair deadlines and urgency

• Review finalized work orders and accompanying documentation

• Confirm that photographs and completion notes align with the required repairs

• Match evidence to the appropriate violation

• Identify inadequate, missing, or ambiguous documentation

• Request corrections or additional documentation as needed

• Escalate questionable items instead of making assumptions

• Compile proof-of-repair packets following established templates

• Submit completed documentation through relevant government portals

• Choose the necessary re-inspection or submission options

• Accurately log submission activities

• Keep cases active until final agency approval

• Maintain records of outstanding items, deadlines, and subsequent steps

• Communicate via email and Slack with internal team members and, when appropriate, client contacts

• Adhere to established SOPs and operational procedures

• Maintain clear written notes, captions, and escalation summaries

• Assist with additional compliance-processing tasks as assigned

• Meet performance standards for reviewed work orders, prepared evidence packets, and first-pass acceptance rates

⛳️ Requirements

• Previous experience in operations, case management, quality control, claims processing, compliance, or similar process-driven roles required

• Proficiency in using VLOOKUP in Excel or Google Sheets

• Strong skills in document review and data verification required

• Excellent written English required

• Experience working under deadlines and measurable KPIs highly preferred

• Comfort with learning various web-based platforms

• Strong attention to detail and process discipline required

• Customer service or client communication experience preferred

• Experience in property management, facilities, maintenance coordination, real estate operations, insurance claims, or regulatory compliance is a plus but not mandatory

• Experience with spreadsheets and basic image handling preferred

• Exceptionally detail-oriented and accurate

• Strong document-reading and data-verification abilities

• Comfortable reviewing photographs and assessing evidence completeness

• Disciplined in managing repetitive daily workflows

• Capable of prioritizing tasks based on deadlines

• Comfortable in a metrics-driven work environment

• Able to work independently without constant supervision

• Technically adept with web-based systems

• Proactive in flagging issues rather than guessing

• Reliable, motivated, and accountable for deliverables

• Familiarity with Slack, Google Workspace, Microsoft Office/Microsoft 365, web-based business platforms, government/compliance portals, and client proprietary systems

• Strong written English; accent preference Level A-C

• Availability for 20 contracted hours per week, Monday-Friday, between 10:00 AM-2:00 PM EST or 2:00 PM-6:00 PM EST

• Must operate under a Master Services Agreement and Statement of Work as an independent contractor

🏝️ Benefits

• Competitive compensation rates

• Weekly payment schedule

• Free training and upskilling opportunities

• Continuous support and guidance

• A vibrant community always ready to assist you

• Various open roles available