Complex/Severe Represented Litigation Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate automotive incidents involving one or more vehicles that result in property damage and/or bodily injury, with attorney and litigation involvement.

• Evaluate coverage, liability, and damages related to claims.

• Deliver customer service throughout the claims process.

• Communicate with clients and attorneys via phone calls, emails, and text messages.

• Negotiate equitable injury settlements with customers, vendors, third-party carriers, and claimants.

• Perform thorough damage assessments and interpret policies to establish coverage.

• Keep clients informed on claim progress through their preferred communication methods.

• Review and negotiate claims settlements in alignment with legal and business standards.

• Manage challenging and intricate negotiation scenarios.

• Utilize estimation tools, job aids, and settlement platforms effectively.

• Accurately and promptly document claims within the claims management system.

• Safeguard the company's financial interests by adhering to policy agreements.

⛳️ Requirements

• Over 3 years of experience in handling represented third-party Bodily Injury claims.

• Experience in managing serious, complex, and litigated Bodily Injury claims.

• Familiarity with claims processing in Texas, Louisiana, and/or Arkansas.

• Comprehensive understanding of Gross Tort Value and Risk Analysis is a plus.

• Experience with NextGen, Mitchell Decision Point, and Casualty Center is advantageous.

• Excellent communication skills, particularly over the phone.

• Ability to work independently and remotely while managing time effectively.

• Knowledge of insurance policies, coverage, and liability assessment.

• Strong critical thinking and problem-solving capabilities.

• Awareness of innovative tools and platforms for claims evaluation.

• Must have a home office in the United States; this position is not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico.

• A dedicated private home workspace that is free from distractions is required.

• Minimum internet speed of 50 MB down/5 MB up is necessary.

• An appropriate work surface and seating must be provided.

• Successful completion of a background investigation is mandatory.

• Any necessary adjuster and/or appraiser license must be obtained within 60 days of hiring.

• Active insurance license holders must terminate existing appointments and may not hold concurrent appointments during employment.

🏝️ Benefits

• Comprehensive benefits package starting from Day 1 of employment.

• Flexible scheduling policy and time off options that promote work/life balance.

• Healthcare coverage.

• 401K/pension plan.

• Education reimbursement opportunities.

• Initial and ongoing training provided.

• Support for career advancement and continuous development.

• Technology bundle that includes a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement of $80.

• Permanent remote work from home position.