Complex/Severe Litigation Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate automobile accidents involving one or multiple vehicles that result in property damage and/or bodily injury with attorney/litigation involvement.

• Assess coverage, liability, and damages.

• Provide customer support throughout the claims process.

• Communicate with customers and attorneys through phone, email, and text messages.

• Negotiate equitable injury settlements with customers, vendors, third-party carriers, and claimants.

• Conduct thorough reviews of damage and interpret policies to establish coverage.

• Evaluate and negotiate claims settlements in alignment with legal and business standards.

• Manage complex and challenging negotiation scenarios.

• Utilize estimate tools, job aids, and settlement platforms.

• Implement policies according to the terms of agreements.

• Maintain clear, timely, and precise claim documentation within the claims system.

• Oversee claims primarily in Texas, Kansas, Missouri, and/or Wyoming.

⛳️ Requirements

• A minimum of 3 years of experience in handling represented third-party Bodily Injury claims.

• Experience in managing severe, complex, and litigated Bodily Injury claims.

• Experience in handling claims in Texas, Kansas, Missouri, and/or Wyoming.

• Extensive knowledge of Gross Tort Value and Risk Analysis is a plus.

• Experience with NextGen, Mitchell Decision Point, and Casualty Center is a plus.

• Excellent communication skills, particularly over the phone.

• Ability to work independently and remotely while effectively managing time.

• Familiarity with insurance policies, coverage, and liability assessments.

• Strong critical thinking and problem-solving abilities.

• Knowledge of innovative tools and platforms for claims evaluation.

• Home office located in the United States; not available for residents of California, Washington, Alaska, Hawaii, or Puerto Rico.

• A dedicated private home workspace free from distractions.

• Minimum internet bandwidth of 50 MB down/5 MB up.

• Suitable work surface and seating.

• Must undergo a background investigation.

• An adjuster and/or appraiser license may be required within 60 days of hire, if applicable.

• Active insurance license holders must terminate existing appointments and cannot maintain outside appointments during employment.

• Resident producer license holders must surrender that license when instructed.

• Allstate typically does not sponsor individuals for employment-based visas for this role.

🏝️ Benefits

• Connectivity reimbursement of $80 per month.

• Technology bundle including a laptop, monitors, headset, keyboard, and mouse.

• Time off policy.

• Healthcare benefits.

• 401K/pension.

• Education reimbursement.

• Initial and ongoing training.

• Opportunities for career advancement and continuous development support.

• Flexible scheduling.

• Eligibility for a $1000 Licensing Sign-on Bonus for candidates with applicable active licenses.