Complex/Severe Litigation Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct investigations into automobile accidents that involve one or more vehicles, resulting in property damage and/or bodily injury, particularly in relation to attorneys or litigation.

• Evaluate coverage, liability, and damages associated with claims.

• Communicate with customers and attorneys through voice calls, emails, text messages, and occasionally video conferencing.

• Negotiate equitable injury settlements with customers, vendors, third-party carriers, and claimants.

• Manage severe, intricate, and litigated bodily injury claims.

• Examine damage details and interpret policies to ascertain coverage.

• Keep customers updated and offer preferred communication methods.

• Utilize legal and industry-standard methodologies for claims handling.

• Employ estimate tools, job aids, settlement platforms, NextGen, Mitchell Decision Point, Casualty Center, and various claims systems.

• Ensure timely and precise documentation of claims.

• Safeguard the company's financial interests by adhering to policy agreements.

⛳️ Requirements

• A minimum of 3 years' experience managing represented third-party Bodily Injury claims.

• Proven experience in handling severe, complex, and litigated Bodily Injury claims.

• Familiarity with claims management in Texas, Oregon, Iowa, and/or Nebraska.

• Excellent communication skills, particularly over the phone.

• Ability to work independently and remotely while effectively managing time.

• Understanding of insurance policies, coverage, and liability assessment.

• Strong critical thinking and problem-solving abilities.

• Knowledge of modern tools and platforms for claims evaluation.

• Minimum internet speed of 50 MB down/5 MB up.

• A dedicated private home office that is free from distractions.

• Adjustment and/or appraiser license may be required within 60 days of hire, if applicable.

• Background investigation is mandatory.

• Availability to work Monday through Friday, from 8 AM to 4:30 PM CST.

• Home office must be located in the United States; this position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

• Candidates with active insurance licenses must cancel existing appointments and are not permitted to hold outside appointments during employment.

• Allstate typically does not sponsor individuals for employment-based visas for this role.

🏝️ Benefits

• Comprehensive benefits package available from the first day of employment.

• Time-off policy that promotes work/life balance.

• Healthcare coverage.

• 401K/pension plan.

• Education reimbursement opportunities.

• Initial and ongoing training provided.

• Support for career advancement and continuous development.

• Technology bundle that includes a laptop, monitors, headset, keyboard, and mouse.

• $80 monthly reimbursement for connectivity costs.

• Permanent remote work from home arrangement.