Complex Group Sales Manager

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Engage with and familiarize yourself with accounts within the designated market segment.

• Identify and secure assigned accounts and territories to enhance hotel revenues.

• Provide support for Alohilani Resort Waikiki Beach and The Royal Lahaina Resort in Maui.

• Implement Highgate sales policies and techniques to optimize occupancy and Average Daily Rate (ADR).

• Conduct professional hotel site inspections for clients.

• Acquire a foundational understanding of hotel operations, including Food and Beverage, Guest Services, and Reservations.

• Create and execute strategies for outside sales calls, industry tradeshows, and customer events.

• Research, solicit, and cultivate new business leads through database analysis and proactive sales initiatives.

• Attend Highgate Hotel Business Review meetings as necessary.

• Adhere to the established sales expense budget.

• Maintain an active sales solicitation program and track the performance of top accounts.

• Reach out to existing accounts in accordance with the Account Coverage Program.

• Host and entertain clients through hotel visits, lunches, tours, and site inspections.

• Assist with special promotions, parties, and sales blitzes.

• Generate necessary reports, including tracking month-end account production.

• Utilize the computerized sales management system to produce reports, enter business data, block space, and build accounts.

• Welcome and interact with onsite contacts.

• Foster networking opportunities within community and professional associations.

• Review meeting planner evaluations with the Director of Sales and address any concerns.

• Manage and negotiate sales transactions through successful closures.

• Attend mandatory hotel meetings and training sessions.

• Participate in M.O.D. and office coverage as scheduled.

• Carry out additional responsibilities as requested by management.

⛳️ Requirements

• Minimum of 3 years of progressive hotel group sales experience.

• This role will be remote based in AZ or TX; travel is required.

• A valid driver’s license in the applicable state is necessary.

• Proficiency in Windows, company-approved spreadsheets, and word processing is required.

• Long hours may occasionally be necessary.

• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or consistently.

• Effective verbal and written communication skills are essential for interacting with all levels of employees and guests.

• Must demonstrate effective listening skills, understanding, and clarification of concerns.

• Ability to multitask and prioritize departmental functions to meet deadlines is crucial.

• Must proactively handle, anticipate, prevent, identify, and resolve problems.

• Ability to comprehend and evaluate complex information and data from various sources is necessary.

• Maintaining confidentiality of information is a must.

• Regular attendance, personal appearance, and adherence to grooming standards are required.

• Compliance with Highgate Hotel Standards and regulations is mandatory.

🏝️ Benefits

• Equal employment opportunity and nondiscrimination policy.

• ADA accommodations and consideration for qualified applicants with criminal histories consistent with legal requirements.