Complaint Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Input complaints into the SAP Complaint system and collect all necessary information.

• Generate call tags, Salesforce notifications, credits, and replacement orders as needed for resolving complaints.

• Ensure that complaints are accurately closed within the system.

• Follow up on call tags on the 7th and 30th days post-issuance.

• Issue RGAs and process product returns when necessary.

• Distribute Customer Satisfaction Surveys.

• Coordinate with the sales team to gather information on unresolved issues as per established procedures.

• Adhere to QSR, ISO regulations, and Medline's policies and procedures.

• Ensure that all written procedures are adhered to.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Intermediate proficiency in Microsoft Excel, including SUM functions, borders, column width adjustments, charts, text wrapping, sorting, headers and footers, and print scaling.

• Intermediate proficiency in Microsoft Word, covering headers, page breaks, page numbers, tables, and resizing table columns.

• Capability to process relevant details, prioritize their significance, and reach clear and concise conclusions.

• Previous experience in providing customer service to both internal and external clients is preferred.

🏝️ Benefits

• Competitive total rewards package.

• Opportunities for continuing education and training.

• Health insurance coverage.

• Life and disability insurance.

• 401(k) contributions.

• Paid time off.

• Employee Assistance Program (available for roles under 30 hours per week).

• Employee Resource Groups (available for roles under 30 hours per week).

• Employee Service Corp (available for roles under 30 hours per week).

• Career advancement opportunities.

• Commitment to equal opportunity employment.