Community Support Intern

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer assistance to hosts and travelers through HubSpot, WhatsApp, and the Worldpackers Inbox.

• Help users resolve conflicts that arise during their experiences on the platform.

• Address feedback and requests on Reclame Aqui, Trustpilot, Google Play Store, and the App Store.

• Identify, diagnose, and categorize support inquiries.

• Prioritize support requests based on urgency and SLA requirements.

• Log feedback and pertinent information in the CRM system.

• Collect community insights and report recurring issues to the team.

• Share data and insights with other departments.

• Assist in making adjustments and updates to host profiles.

• Report technical issues and bugs to the technology team.

• Collaborate with various departments to enhance user experience.

• Share knowledge, insights, and best practices with the team.

• Engage in feedback sessions and continuous development rituals.

• Strive to enhance knowledge of the product, support, and customer experience.

⛳️ Requirements

• Proficient in English at an advanced level.

• Currently enrolled in a university degree program in Psychology, Languages, Business Administration, Tourism, International Relations, Communications, or a related discipline.

• A keen interest in customer support, community engagement, and user experience.

• Passion for travel, cultural exchange, and the collaborative economy.

• Previous experience in customer support, volunteering, student projects, or community involvement is advantageous.

• Strong organizational abilities and meticulous attention to detail.

• Proactive mindset and a desire to learn.

• Adaptability in fast-paced, changing environments.

• Empathy, analytical skills, and the ability to make informed decisions.

• Clear and transparent communication skills.

• Capability to solve problems and assist individuals effectively.

• Independence and a strong sense of accountability.

🏝️ Benefits

• Autonomy and opportunities for continuous learning.

• A multicultural and international work environment.

• Ongoing development through feedback and growth rituals.

• Practical experience and skill development in HubSpot, Google Sheets, Google Docs, Trello, Slack, payment systems, multichannel support, conflict management, Customer Experience, and intercultural communication.