Community Outreach Advocate

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of all facilities, clinics, and organizations within the designated market.

• Supervise interactions with facilities, clinics, and other organizations to enhance service, boost self-service usage, lower complaints, and manage risk both in-person and virtually.

• Develop strategic outreach action plans informed by market data.

• Assess daily facility interactions based on analytics.

• Create presentations, training materials, and resource guides tailored to market demands.

• Ensure adherence to regulations and contractual obligations.

• Manage projects to completion, ensuring the timely delivery of necessary outputs.

• Identify and report systemic issues that lead to service failures or complaints, and devise solutions.

• Advocate for MTM self-service features among relevant stakeholders.

• Organize and engage in meetings, town halls, training sessions, health fairs, and events focused on information sharing.

• Analyze reports and present findings to enhance both facility and stakeholder experiences as well as contract compliance.

• Develop and implement processes collaboratively with onsite and corporate stakeholders.

• Provide continuous support to external stakeholders, including clinicians and social workers.

• Offer hands-on support for implementations, acquisitions, contract expansions, and crisis management.

• Ensure the accuracy and timeliness of deliverables for both internal and external stakeholders.

• Analyze complaints and report findings to suggest educational and process enhancements.

• Collaborate with Quality Ops on internal reporting concerning facility complaints, resolutions, and actions taken.

• Address facility issues, identify solutions, and work collaboratively towards resolution.

• Train external stakeholders on processes and systems.

• Assess external learner satisfaction and measure knowledge or skill transfer.

• Evaluate the effectiveness of outreach events to promote continuous improvement.

• Assist with special projects as necessary.

⛳️ Requirements

• High School Diploma or G.E.D.

• 2+ years of experience in customer service.

• 1+ year of experience in training others.

• Proficient in Microsoft Office Suite.

• Capable of completing tasks with minimal direct supervision.

• Skilled in problem-solving and proactively managing challenging situations to find effective solutions.

• Ability to establish relationships and communicate effectively with internal and external stakeholders at all levels.

• Strong ability to prioritize tasks and meet deadlines.

• Excellent communication skills.

• Proficient in problem-solving and troubleshooting.

• Exhibits professional behavior.

• Capable of explaining complex topics in a clear and engaging manner, while highlighting the significance of the content.

• Possesses global and cultural awareness.

• Able to handle confidential information appropriately.

• Experienced in data management and reporting.

• Strong goal-oriented mindset.

• High level of attention to detail.

• Awareness and management of risk factors.

🏝️ Benefits

• Health and Life Insurance Plans.

• Dental and Vision Plans.

• 401(k) with a company match.

• Paid Time Off and Holiday Pay.

• Maternity/Paternity Leave.

• Casual Dress Environment.

• Tuition Reimbursement.

• MTM Perks Discount Program.

• Leadership Mentoring Opportunities.