Community Manager – Trainer

This is a fully remote position, open to applicants in Arizona, +7 more locations.

📋 Description

• Provide training for newly appointed Community Managers and those who require additional assistance.

• Prepare new teams for effective lease-ups.

• Create and conduct both in-person and virtual training sessions and workshops.

• Act as a subject matter expert in Community Manager responsibilities and procedures for lease-up and stabilized communities.

• Collaborate with the Multifamily Learning Manager to design and facilitate training programs and workshops.

• Establish a training evaluation framework, assess outcomes, and modify training based on participant feedback.

• Conduct quarterly training sessions on financial processes, including reclasses, accruals, and forecasting.

• Organize monthly check-ins with new Community Managers to discuss onboarding progression.

• Provide updates to the Community Operations Leader on onboarding status as necessary.

• Supervise the development of Resident Relation Managers into Community Managers through the Elevate Program.

• Visit new lease-ups 60–90 days prior to the first building's opening to deliver tailored training on lease-up sales, processes, and strategies.

• Mentor Community Managers during the initial lease-up period.

• Report directly to the Director of Multifamily Learning & Operations.

• Travel to assigned communities and occasionally visit the home office located in Menomonee Falls, Wisconsin.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is required.

• A minimum of three (3) years of experience in Community Management is required.

• A demonstrated history of effectively training others.

• Required experience in managing both lease-up and stabilized communities.

• Preferred experience of at least one (1) year in a training position.

• Familiarity with multifamily property operations and financials.

• Expertise in curriculum design and technical writing.

• Proficiency in Microsoft Office Suite, RealPage’s OneSite, and Ops Technology is required.

• Experience with Funnel CRM and SmartRent is preferred.

• Availability to work evenings and weekends occasionally, depending on travel and training requirements.

• Must live within one hour of a major airport.

• Willingness to travel up to 75% to various communities as needed.

• Capability to make occasional visits to the home office in Menomonee Falls, Wisconsin.

• Must successfully pass a post-offer criminal background check.

🏝️ Benefits

• Coverage for professional memberships, certifications, and tuition reimbursement.

• Eight (8) complimentary counseling sessions annually.

• Access to additional wellness resources.

• Generous vacation time policy.

• Nine (9) paid holidays throughout the year.

• Half-days on Fridays during specified months.

• Opportunities for informal gatherings, lunches, community events, and company functions.

• Volunteer activities available.

• Paid parental leave of six (6) weeks, with up to twelve (12) weeks for birth mothers.

• Resources for family formation and fertility assistance.

• Annual BAAB incentive program aligned with company goals and achievements.

• Comprehensive Medical, Dental, and Vision Plans.

• Flexible spending accounts.

• 401(k) plan with company matching contributions.

• Company-paid life and disability insurance coverage.

• Remote work opportunities available within core markets.

• Commitment to equal employment opportunities and accommodations for qualified individuals with disabilities.