Community Manager – Brazilian Portuguese, English

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee daily community operations on Discord.

• Foster engagement among community members and sustain lively, welcoming discussions.

• Moderate Discord channels, uphold rules, and manage flagged content and reports, including issuing warnings, timeouts, and bans.

• Organize or assist with events, tournaments, streams, and Discord takeovers.

• Handle ambassador applications and onboarding, coordinate activations, and support local community requirements.

• Manage creator tickets and application-server requests while assisting in creator workflows.

• Evaluate winner submissions for compliance and distribute rewards for community and ambassador initiatives.

• Monitor highlights, bugs, sentiment, and risks, escalating issues through internal channels.

• Contribute to daily community feedback reporting and operational updates.

⛳️ Requirements

• Proficient in Brazilian Portuguese (C1 minimum) and intermediate English (B2 minimum).

• Residing in Argentina, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, or Peru.

• Prior experience in online community management, preferably on Discord.

• Previous moderation experience with the ability to consistently enforce guidelines.

• Capability to de-escalate conflicts with fairness and clarity.

• Well-organized and capable of accurately processing tickets, reports, and reward queues.

• Minimum internet speed of 15 Mb/s for both download and upload, with international latency under 120 ms.

• At least 8 GB of RAM.

• Operating on Windows 11 (excluding Windows S Mode) or macOS 13.0 or newer.

• Processor with a CPU Mark of at least 9220; 8th Gen Intel or higher, or 2nd Gen Ryzen or higher.

• GPU with a G3D Rating of 4806 or better.

• A smartphone for two-factor authentication running Android 10.0+ or iOS 16.0+.

🏝️ Benefits

• The ability to work 100% remotely, eliminating commute time and travel expenses.

• A role in a dynamic international company serving ambitious clients in gaming, e-commerce, and technology.

• A relaxed, diverse, and inclusive culture featuring individuals from over 80 countries, speaking more than 25 languages.

• Access to innovative digital tools and comprehensive training, including an online training course library.

• Various learning and career development opportunities offered throughout the year.

• Engaging employee activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA.