Community Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of daily community management across platforms such as Discord, Reddit, and our proprietary community platform, which includes moderating discussions, addressing inquiries, and upholding a friendly, brand-consistent tone.

• Oversee social media comment sections by replying to questions and feedback, controlling spam and abusive content, and directing support issues appropriately.

• Develop and uphold community guidelines, moderation policies, and escalation protocols.

• Recruit, train, and assist volunteer moderators and community ambassadors.

• Collaborate with Product, Marketing, and Support teams to integrate community and social feedback into our roadmap and messaging strategies.

• Create and implement engagement initiatives such as AMAs, events, contests, and challenges.

• Monitor community health metrics, including active members, retention rates, sentiment analysis, response times, social comment response rates, and overall sentiment.

• Compose and disseminate community communications, including announcements, changelogs, and FAQs.

• Identify, cultivate, and acknowledge community champions and super users.

• Observe community and social media discussions for emerging issues, bugs, or reputational risks and escalate them as necessary.

• Contribute to the overall community strategy and assist in establishing growth and retention goals and priorities.

• Report directly to the Chief of Staff.

⛳️ Requirements

• Minimum of 2 years of experience managing online communities (Discord, Reddit, forums, social media, or similar) at a significant scale.

• Exceptional written communication skills with a strong awareness of tone and voice.

• Practical experience with Discord moderation/bots and tools for moderating Reddit.

• Comfortable analyzing engagement and retention metrics, and translating data into actionable insights.

• Remain composed under pressure, adept at de-escalating conflicts and enforcing guidelines fairly and consistently, even in public-facing social threads.

• A self-motivated individual who can work independently across different time zones and in asynchronous settings.

• A genuine passion for community-building and enthusiasm for our product.

• Familiarity with community platforms beyond Discord and Reddit (e.g., Circle, Discourse, Facebook Groups, custom native applications) is preferred as a nice-to-have.

• Experience with social media management or social listening tools (e.g., Sprout Social, Hootsuite, Brandwatch) is preferred as a nice-to-have.

• Basic content creation abilities (graphics, video, memes) for community engagement are preferred as a nice-to-have.

• Experience mentoring or managing a volunteer moderator team is preferred as a nice-to-have.

🏝️ Benefits

• Opportunity for advancement into a full-time position.