Director, Community Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of on-demand support and resources for College Board user communities.

• Maintain and enhance the AP’s on-demand coordinator experience.

• Oversee the AP Coordinator peer ambassador program, digital content channels, and community platform.

• Create and implement a community engagement model that extends beyond AP to other College Board assessment types.

• Lead the staffing, training, and budget strategy for the New AP Coordinator Outreach Program.

• Manage the AP Coordinator Champions program, which includes candidate identification, validation, recruitment, onboarding, training, engagement, contracts, and expenses.

• Develop the AP Coordinator Community strategy, focusing on content, resources, escalations, and engagement.

• Oversee the AP Coordinator Experience YouTube channel and utilize analytics to inform content and growth strategies.

• Direct the production and platform strategy for the Coordinated Podcast, including content creation, recording, sound engineering, delivery, hosting, and analytics.

• Manage a portfolio-level communication strategy across over 15 cross-program promotion channels.

• Oversee the strategy and lifecycle of annual coordinator resources.

• Create the operating model, staffing approach, and playbook needed to scale the community function.

• Design engagement strategies tailored to different segments, from high-touch to self-service support.

• Collaborate with operational, learning and development, and program teams to convert coordinator feedback and experiments into actionable strategy and priorities.

⛳️ Requirements

• 5–7 years of experience managing community, content campaigns, or digital engagement programs, or an equivalent combination of education and experience.

• Proven experience with volunteer, ambassador, or peer-community programs.

• Demonstrated ability to manage digital content channels from inception to completion, including production, analytics, sound engineering, and channel strategy.

• A successful track record of designing and scaling communication programs across various channels and audiences.

• Experience in translating user or customer feedback into tangible changes in strategy, content, or programming.

• Ability to influence and align stakeholders without having direct authority.

• Comfort in navigating ambiguity and constructing scalable, multi-program models.

• Strong project management skills, particularly in managing budgets, contracts, and relationships with vendors or volunteers.

• Willingness to travel 5–10 times a year to College Board offices or for College Board business.

• Experience in supporting high-stakes assessment or test delivery operations is preferred.

• Background in customer service or customer experience is preferred.

• A passion for expanding educational and career opportunities through mission-driven work.

• A curiosity and enthusiasm for emerging technologies, paired with a willingness to experiment with and adopt AI-driven solutions.

• Strong written and verbal communication skills that are clear and concise.

• A learner’s mindset with a commitment to personal growth.

• A drive for impact and excellence, including making data-informed decisions.

• A collaborative and empathetic approach.

• Authorization to work in the United States.

🏝️ Benefits

• Fully remote or hybrid work options for candidates residing near College Board offices.

• A comprehensive compensation and benefits package.

• Fair and competitive salary.

• Location-adjusted salaries.

• A supportive team environment and meaningful career opportunities.

• Open discussions regarding compensation and benefits.

• Opportunities to engage with emerging technologies and AI-driven solutions.

• Professional growth opportunities through iterative learning, feedback, and user input.