Director of Community Association Management, HOA

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as a strategic leader responsible for overseeing community association operations, staff development, client retention, and regulatory compliance across properties located in Central to Southern Florida.

• Manage CAMs, ACAMs, inspectors, and other support staff involved in association management.

• Address property issues and offer guidance or training as necessary.

• Facilitate portfolio team meetings, all-team gatherings, and manager check-in meetings.

• Create client retention strategies for watch-list, key, and other specified accounts.

• Evaluate and authorize monthly Board of Directors packets and annual meeting documents.

• Organize schedules and participate in board and membership meetings.

• Guide managers and foster positive relationships with board members.

• Analyze management reports, mass mailings, company documents, and compliance trends.

• Ensure regular property inspections and effective follow-ups on identified issues.

• Supervise portfolio projects and seasonal initiatives to ensure timely completion.

• Assess monthly income statements, variance reports, cash flow, and budgets.

• Review budgets prior to submission for approval from the Vice President and Board.

• Ensure managers effectively utilize Ciranet functions, such as work orders, reports, calendars, lists, and document updates.

• Keep updated knowledge of statutes, regulatory mandates, community documents, policies, and procedures.

• Oversee delinquency issues, collections, contracts, renewals, plats, ownership, and property rights.

• Assist clients with Board election processes and inform them about new legislation.

• Onboard and train new employees, ensuring adherence to training compliance.

• Serve as an onsite interim General Manager when requested.

• Attend Director, management, and leadership meetings as needed.

• Conduct business with high personal, professional, and ethical standards.

• Adhere to company guidelines and management operating procedures.

• Travel 40–60% across RealManage's East Coast operational areas.

⛳️ Requirements

• An Associate's degree or higher is strongly preferred.

• Bilingual abilities are preferred.

• At least 2-3 years of experience in community association management (HOA, POA, and/or COA) is required, along with other professional experiences that demonstrate leadership skills.

• Experience with developer portfolios is preferred.

• Community Association Institute Certification(s) are preferred.

• Excellent verbal and written communication skills, including the ability to effectively engage with both internal and external customers.

• Strong customer service orientation.

• Exceptional organizational and time management skills.

• High levels of integrity, honesty, and professionalism.

• Able to perform under pressure and meet deadlines while maintaining a positive disposition and providing outstanding customer service.

• Ability to work independently and complete tasks within established parameters, routines, and accepted practices.

• Willingness to travel significantly across the East Coast region.

• Capability to sit for extended periods at a desk and work on a computer.

• Ability to occasionally stand, walk, bend, or reach.

• Capacity to lift or move objects weighing up to 10–15 pounds.

• Manual dexterity necessary to operate a computer keyboard, mouse, telephone, and other office equipment.

• Visual acuity for reading printed materials, spreadsheets, and computer displays.

• Hearing and speech capabilities to communicate effectively in person, via phone, and in virtual meetings.

• Ability to maintain a standard schedule with occasional extended hours.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life and Disability Insurance

• HSA (Eligibility requires a High-Deductible Medical Plan)

• FSA

• Education Reimbursement

• 401K matching

• Employee Assistance Program (EAP)

• 11 paid Holidays

• Reasonable accommodations for individuals with disabilities