Community Engagement Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Define and enhance community engagement processes, rhythms, and systems.

• Manage the daily operations of the healthcare professional community across various channels.

• Welcome new members while addressing and resolving community issues.

• Identify and cultivate highly engaged members through personalized interactions.

• Plan and implement valuable discussion topics, content, and programming.

• Monitor sentiment, participation, and engagement metrics to utilize data for driving change.

• Conduct member discovery through interviews, surveys, and research initiatives.

• Convert member insights into actionable recommendations for Marketing, Product, and Customer Experience teams.

⛳️ Requirements

• Proven experience in growing or managing a successful online community, preferably for a professional, credentialed, or trust-driven audience.

• Capability to identify opportunities for evolving established programs while maintaining effective strategies.

• Ability to translate broad mandates or leadership directives into tangible, repeatable actions.

• Understanding of, or genuine interest in, the engagement of healthcare professionals.

• Proficiency in using engagement and sentiment data to enhance programs and inform decisions.

• Excellent writing skills with the ability to adapt communication styles for varied audiences.

• Availability to work 40 hours per week on a flexible schedule, covering 9:00 AM–5:00 PM EST (Toronto time zone).

🏝️ Benefits

• Flexible schedule.

• Permanent employment.

• Remote-flexible work arrangement.