Community Care Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional customer service to both clients and vendors.

• Assist with maintenance inquiries, accounting-related questions, and general inquiries via phone, chat, and email.

• Handle incoming calls while adhering to scripts and meeting performance standards, managing 60–80 calls daily.

• Listen to voicemails and process them accordingly.

• Address chat inquiries from residents.

• Process incoming emails from managers, vendors, and homeowners.

• Generate work orders and communicate them to vendors or managers.

• Return phone calls in compliance with company policy.

• Take detailed messages, relay information, and document notes.

• Collaborate with managers regarding requests that require special attention.

• Adhere to relevant Community Care standard operating procedures (SOPs).

• Perform additional tasks as necessary for the efficient operation of the Community Care Department.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent qualification.

• Basic knowledge of Microsoft Outlook.

• General understanding of office equipment, including personal computers.

• Minimum typing speed of 30 words per minute.

• At least 2 years of experience in a customer service call center setting.

• Strong commitment to customer service excellence.

• Good judgment skills.

• Exceptional problem-solving abilities.

• Capacity to multitask in a dynamic environment.

• Ability to read and interpret operating and maintenance instructions as well as procedure manuals.

• Proficient in speaking and articulating clearly over the phone.

• Excellent written communication capabilities.

• Friendly, outgoing, and enthusiastic demeanor.

• Self-motivated with the ability to work independently.

• Capacity to sit for extended periods at a desk and work on a computer.

• Ability to consistently use a telephone and wear a headset.

• Must have a quiet, designated workspace and reliable high-speed internet.

• Must be available to work all shifts within the department, between 7am-6pm PST.

🏝️ Benefits

• Competitive salary.

• Opportunities for career advancement and growth.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Pet insurance options.

• 401(k) plan with company matching.

• Life and disability support for eligible team members.

• Paid vacation hours for qualifying team members.

• Paid sick time for qualifying team members.

• Company-observed holidays for qualifying team members.

• Commitment to investing in infrastructure, technology, training, and resources.

• Equal Opportunity Employer.

• Drug-free workplace.