Community Associate

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Foster a welcoming and inclusive online community where members can connect, engage, and support each other.

• Collaborate with Customer Marketing to advertise customer and partner events within the community.

• Curate and disseminate blog content, which includes product tutorials, product launches, and customer engagement material.

• Create opportunities for engagement through use cases, ideation sessions, user groups, and product research initiatives.

• Direct unanswered inquiries to the appropriate internal Subject Matter Experts (SMEs) or active community participants.

• Transform community discussions and feedback into actionable insights to enhance programs, products, and member experiences.

• Oversee community activities, enforce community guidelines, address inappropriate behaviors, and escalate sensitive matters as needed.

• Align community initiatives with product launches and customer marketing strategies.

• Track and report on the outcomes of initiatives, utilizing data to refine strategies.

⛳️ Requirements

• Ideally 1-2 years of experience in managing a global B2B online community.

• Exceptional communication skills, with the ability to collaborate across various departments, cultures, and time zones.

• Self-motivated and proactive, with strong multitasking abilities.

• Proven track record of enhancing engagement, case deflection, or advocacy metrics through the analysis of native platform analytics tools.

• Preferred: A strong interest in technologies such as robotic process automation, agentic artificial intelligence, and process automation.

• Preferred: Practical experience with enterprise-level community forum platforms and customer success platforms.

• Preferred: Familiarity with developer or technical audiences.

🏝️ Benefits

• Remote Work Model

• Professional Development Reimbursement with access to SS&C University

• Competitive holiday scheme

• Competitive benefits designed to support your wellbeing

• Ongoing, hands-on training tailored to your career development