Communications Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Strategize, initiate, execute, and oversee communications, marketing, and organizational change management initiatives that support OIT.

• Create and manage communication strategies, branding, messaging, and outreach for the ACIO, OIT programs, services, initiatives, and related portals.

• Develop tailored communication plans and materials for specific audiences.

• Produce clear, engaging, and audience-appropriate content for both internal and external stakeholders.

• Create presentations, briefings, white papers, broadcast messages, announcements, and various other communication products.

• Assist with communications for OIT projects, programs, initiatives, and functional areas.

• Aid in the development, maintenance, and enhancement of OIT web portals and approved communication channels.

• Evaluate and enhance communication products for quality, clarity, consistency, accessibility, effectiveness, and customer satisfaction.

• Formulate and execute organizational change management plans to foster awareness, readiness, adoption, and sustained usage of IT systems, services, and processes.

• Develop engagement strategies for technology implementations, process modifications, modernization initiatives, and organizational transformations.

• Identify stakeholder groups and their communication needs; craft targeted change-related messaging and materials.

• Support training, awareness, readiness, and knowledge transfer activities.

• Monitor stakeholder feedback and adoption issues, recommending communications or engagement actions as necessary.

• Create and manage stakeholder and customer surveys; analyze feedback and suggest improvements.

• Facilitate meetings, stakeholder discussions, working sessions, and planning activities.

• Organize intricate information and devise action-oriented plans, artifacts, and deliverables.

• Coordinate stakeholder input and integrate feedback into communication strategies and improvement initiatives.

• Provide expertise and consultation on OIT communication strategies, plans, processes, and documentation.

• Suggest service enhancements and customer satisfaction initiatives.

• Assist with performance dashboards and metrics related to communications, engagement, and service delivery.

• Track communication activities, deliverables, milestones, risks, issues, and action items.

• Compile weekly status reports utilizing approved templates.

• Maintain documentation and records pertaining to communications.

• Adhere to project schedules, quality, performance, and reporting requirements.

⛳️ Requirements

• A minimum of four (4) years of experience in developing communications or marketing documentation, reports, manuals, presentations, and related materials for IT programs or projects.

• Experience in creating and executing communication strategies, plans, messaging, and stakeholder outreach activities.

• Exceptional written and verbal communication skills, with the ability to convey technical, program, and organizational information clearly to diverse audiences.

• Proven capability to produce training videos and conduct training sessions.

• Proficiency in Microsoft Office products, with experience in editing, formatting, proofreading, and rectifying documents and presentations.

• Ability to review and assess communication products for quality, clarity, accuracy, consistency, readability, and effectiveness.

• Strong command of English spelling, grammar, composition, and usage.

• Competence in facilitating meetings, coordinating stakeholder input, organizing complex information, and developing clear, action-oriented deliverables.

• Ability to create professional presentations, briefings, white papers, broadcast communications, and stakeholder-facing materials.

• Capacity to manage multiple priorities while adhering to project schedules, quality, performance, and reporting standards.

• U.S. Citizenship is required.

• Capability to obtain and maintain the necessary Government security clearance and/or suitability determination for the position.

• Must comply with all relevant federal contract requirements.

• Preferred: Experience supporting federal government agencies or federal programs.

• Preferred: Background in federal IT modernization, organizational change management, stakeholder engagement, or technology adoption initiatives.

• Preferred: Experience working with the U.S. Department of the Interior (DOI) and/or Indian Affairs (IA).

• Preferred: Experience in developing communications for enterprise IT services, programs, systems, or technology implementations.

• Preferred: Experience in creating stakeholder surveys, analyzing customer feedback, and supporting performance metrics or dashboards.

• Preferred: Active Government security clearance.

🏝️ Benefits

• Equal Opportunity Employer dedicated to fostering an inclusive workplace.

• Reasonable accommodations available for essential job functions.

• Potential Indian Preference in alignment with applicable tribal, federal, and contractual requirements where permitted by law.

• Professional office or remote work environment.