Communications Solution Analyst

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist in the development, analysis, execution, and continuous management of communications for members, providers, and clients generated by the Mail Services department.

• Act as a point of contact between clients and production operations.

• Assess and document business needs for communications.

• Oversee the creation, evaluation, testing, and deployment of templates, notices, letters, EOBs, IDNs, postcards, surveys, and outreach materials.

• Review communications and suggest enhancements for readability, member experience, operational efficiency, and compliance with regulations.

• Perform impact assessments for modifications in communications, regulatory changes, and client-specific demands.

• Maintain inventories of communications, version control, and governance documentation.

• Provide support for the Quadient Inspire communication platform.

• Work collaboratively with stakeholders to enhance communications and update templates.

• Engage in testing, validation, and readiness reviews for production.

• Assist with document migration, standardization of templates, and initiatives for modernizing communications.

• Ensure that communications adhere to state, federal, CMS, HIPAA, ACA, accessibility, language, and client specifications.

• Review documents for precision, branding, formatting, and adherence to regulations.

• Support reviews and remediation for Section 508 accessibility compliance.

• Coordinate approvals with Compliance, Legal, Marketing, and operational stakeholders.

⛳️ Requirements

• A bachelor's degree in Business Administration, Communications, Marketing, Operations Management, Information Systems, or a related discipline.

• Relevant work experience may be accepted in place of formal education.

• 2-3 years of experience in communications, business analysis, document management, mail operations, customer communications, healthcare operations, or a related area.

• Proven experience in gathering business requirements and managing projects related to communications.

• Familiarity with Quadient Inspire or comparable customer communication management (CCM) platforms is preferred.

• Background in healthcare, insurance, or regulated industries is preferred.

• Knowledge of CMS, HIPAA, ACA, and other healthcare communication standards is preferred.

• Certification in Business Analysis (CBAP, CCBA, or equivalent) is preferred.

• Excellent written and verbal communication abilities.

• Strong analytical and problem-solving skills.

• Understanding of document composition and communication management systems.

• Awareness of print and mail production workflows.

• Familiarity with healthcare communications, EOBs, notices, and regulated documents is preferred.

• Knowledge of Section 508 accessibility standards and communication compliance requirements is preferred.

• Advanced skills in Microsoft Office, especially Excel, PowerPoint, and Visio.

• Experience with reporting and data analysis tools.

• Must adhere to HIPAA, privacy, security, and confidential information protection regulations.

🏝️ Benefits

• Equal employment opportunities (EEO).

• Training and compliance support for HIPAA and privacy/security.

• Access to company Leadership Principles centered on Perspective, Care, Drive, and Ownership.