Commercial Solar Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in the daily operations and upkeep of commercial solar and energy assets.

• Oversee existing solar systems by utilizing performance metrics, alerts, equipment history, and technical documentation.

• Analyze and troubleshoot solar system problems remotely before deciding if field service intervention is necessary.

• Discover solutions to issues through remote resets, recommissioning, communication adjustments, or manufacturer assistance.

• Assess when technician dispatch is required due to safety issues, equipment malfunction, production decline, or limited remote visibility.

• Coordinate service operations with clients, vendors, technicians, manufacturers, and internal teams.

• Clearly convey technical issues, urgency, business implications, and subsequent steps to non-technical stakeholders.

• Aid in minimizing unnecessary truck rolls while ensuring urgent system issues are promptly addressed.

• Keep precise records of service problems, troubleshooting processes, resolutions, and follow-up actions.

• Support commercial solar projects and service coordination from issue identification to resolution.

⛳️ Requirements

• Minimum of 2 years of practical experience working across various solar or energy monitoring platforms in operations, service, asset management, or performance monitoring roles.

• Familiarity with multiple platforms including SolarEdge, Enphase, Fronius, and SMA, in addition to fleet aggregators or energy platforms like EnSights, AlsoEnergy, or Stem.

• Direct experience in supporting commercial assets and engaging with commercial asset owners, property management entities, or similar business stakeholders.

• Background in coordinating large-scale projects at a project management or project coordination level.

• Experience with a CRM or a similar structured work management system, with a strong preference for Zoho.

• Excellent spoken and written English skills, with the ability to communicate clearly and understandably during frequent interactions with clients, vendors, technicians, and internal team members.

• Strong communication abilities, including conveying potential technical problems, urgency, business impact, and next steps understandably to non-technical stakeholders.

• Proven judgment in determining if an issue necessitates a field dispatch or can be resolved through remote resets, recommissioning steps, communication corrections, or manufacturer support.

• Hands-on experience in ordering solar or electrical materials and managing manufacturer warranty and RMA processes, including documentation, tracking replacements, returns, and scheduling follow-ups.

• Strong availability during agreed schedules, exceptional attention to detail, reliable follow-through, and the capability to manage multiple active priorities.

🏝️ Benefits

• Opportunities for growth and advancement.

• HMO - Maxicare.