Commercial Service Technician – Floater

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Carry out installations, preventive maintenance, and repairs on HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems within the facility.

• Address service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty obligations and industry standards.

• Keep the service technician supervisor and store management updated on repair status.

• Document same-day work order notes and submit them to the supervisor, ensuring accurate charge allocations.

• Oversee and maintain sufficient truck stock and necessary parts.

• Uphold the condition of the service vehicle, tools, uniforms, and maintenance workspaces to meet company standards.

• Diagnose and repair fuel dispensers, replace fuel filters, and engage with fuel security systems.

• Conduct inspections of facility interiors and exteriors for safety and maintenance concerns.

• Execute preventive maintenance on rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and various food service equipment.

• Finalize service appointments, accurately record notes, and liaise with facility maintenance.

• Perform routine testing and calibration of equipment.

• Adhere to lockout/tagout procedures and comply with OSHA, Pilot Company, and safety regulations.

• Provide coverage for regions during staff vacancies, PTO, or LOA.

• Respond to corporate project requests and surveys.

• Offer support during emergencies such as power outages or safety incidents.

• Travel may be required up to 100%.

• Support approximately 15 store locations across the Southcentral region.

• Undertake additional duties as assigned.

⛳️ Requirements

• Must be legally authorized to work in the United States without employer sponsorship.

• High school diploma or equivalent is mandatory.

• A valid state driver’s license and a positive driving record are essential.

• At least 3 years of recent experience in commercial HVAC service is required.

• EPA Universal 608 certification is necessary.

• Minimum of 3 years of recent experience in repairing commercial cooking or refrigeration equipment is required.

• Basic knowledge and capability to repair commercial plumbing and electrical systems.

• Familiarity with OSHA guidelines is important.

• Strong analytical, problem-solving, and communication skills are essential.

• Ability to work independently with minimal supervision is required.

• Intermediate mathematical skills are necessary.

• Capability to read and interpret site drawings is needed.

• Strong attention to detail and customer service skills are crucial.

• Ability to work in congested areas during business hours.

• Strong collaborative skills to work effectively with internal departments.

• Ability to climb ladders is required.

• Must be able to lift and carry up to 50 lbs.

• Capability to work in adverse weather conditions is necessary.

• Ability to bend, stoop, twist, crawl, and kneel is required.

• Participation in company-sponsored training, including safety training, is expected.

🏝️ Benefits

• Annual performance-based bonus from the company.

• Weekends off.

• No on-call responsibilities.

• Provision of a company service vehicle.

• Tools and equipment provided by the company.

• Company-sponsored cell phone and iPad.

• Weekly pay schedule.

• Coverage for medical, dental, vision, and life insurance.

• 401(k) plan with company matching.

• Tuition assistance available.

• Adoption assistance offered.

• Paid Time Off (PTO) provided.

• Fuel discounts available.

• Uniforms supplied by the company, including boots, jackets, shirts, and pants.

• Annual reimbursement for boots up to $150.

• Annual reimbursement for pants up to $200.

• All necessary PPE will be supplied.

• OSHA 10 training will be provided.

• Company-sponsored safety training available.