Commercial Sales Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee and enhance a portfolio of current customer accounts, with an emphasis on net revenue retention, renewals, and growth.

• Recognize accounts at risk and spearhead efforts for churn recovery and retention.

• Discover upsell and cross-sell prospects within existing accounts.

• Present new and updated products while identifying opportunities for customized solutions.

• Act as the main point of contact for customers, fostering trusted relationships with stakeholders.

• Examine purchasing behaviors, usage statistics, and market trends to offer insights and conduct business reviews.

• Travel around 40% of the time to customer locations, trade shows, and industry events.

• Keep precise CRM records, forecasts, activities, and pipeline reports.

• Work collaboratively with Marketing, Product, Customer Support, and Operations to address issues and meet customer commitments.

• Enhance net revenue retention by mitigating churn and expanding business with current customers.

⛳️ Requirements

• A minimum of 2–5 years in a similar account management or customer-facing sales position.

• Experience in selling to commercial, B2B, or channel accounts, preferably involving physical or consumer hardware products.

• Proficient in CRM systems (e.g., Salesforce or HubSpot).

• Comfortable working with sales data and reporting tools.

• Proven history of achieving or surpassing retention, renewal, or expansion goals.

• Willingness to travel up to 40% to customer sites and trade shows.

• Capable of forming genuine connections and trust with a diverse range of stakeholders.

• Skilled in advocating for customers and linking them with internal resources.

• Customer-focused, data-oriented, resilient, adaptable, and technically proficient.

🏝️ Benefits

• Competitive salaries

• Comprehensive benefits

• Profit-sharing opportunities

• Flexible remote work arrangements

• Travel to key customers, partners, and events