Commercial Project Manager, Customer Experience

This is a fully remote position, open to applicants in France.

📋 Description

• Develop and execute the business development strategy across web and digital platforms

• Create and launch cutting-edge digital marketing initiatives (web, social media, partnerships, etc.)

• Enhance the complete purchasing journey and user experience on e-commerce platforms

• Evaluate behavioral data, surveys, and customer feedback to pinpoint areas for enhancement

• Collaborate with web marketing, sales, and technical teams engaged in projects

• Assist in the creation of new online commercial solutions (websites, mobile applications, etc.)

• Track activities and commercial performance metrics, and compile reports

⛳️ Requirements

• Minimum of 5 years of substantial experience in e-commerce and customer relations

• Strong understanding of digital marketing technologies and practices (SEO/SEA, affiliate marketing, social media, data, etc.)

• Skilled in project management and web analytics tools

• Demonstrated ability to develop innovative and creative digital commercial solutions

• Excellent customer service orientation, organizational abilities, and attention to detail

• Familiarity with claims-handling business processes is advantageous

🏝️ Benefits

• Transportation allowance

• Meal vouchers

• Ongoing training

• Remote work options available