Commercial Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee the entire lifecycle of customer contract renewals, from identifying opportunities to executing contracts.

• Formulate and implement renewal strategies aimed at customer retention, revenue growth, market-rate alignment, and optimizing contract terms.

• Lead negotiations with customers regarding pricing, contract terms, service modifications, and commercial agreements.

• Identify and pursue revenue enhancement opportunities through pricing adjustments, contract restructures, and term extensions.

• Collaborate with Asset Management, Sales, Legal, Finance, Operations, and Customer Success teams to achieve favorable renewal outcomes.

• Maintain precise renewal forecasts, pipeline reports, and portfolio analytics within Salesforce and associated systems.

• Coordinate commercial approvals, the contract review process, and strategic customer interactions.

• Evaluate customer trends, market conditions, portfolio performance, and pricing data to formulate business recommendations.

• Assist in strategic renewal initiatives, special projects, and portfolio optimization efforts as directed by leadership.

• Ensure prompt execution of renewals while balancing customer requirements, commercial goals, and internal processes.

⛳️ Requirements

• Minimum of 5 years of experience in commercial management, renewals, account management, customer success, sales operations, business development, or a related discipline.

• Proven experience in managing customer negotiations, contract renewals, pricing strategies, and revenue retention initiatives.

• Solid understanding of commercial management principles, customer retention strategies, pricing structures, and contract management.

• Proficient in analyzing customer, contract, pricing, and portfolio data to support decision-making and recommendations.

• Familiarity with Salesforce CRM, CPQ tools, Microsoft Excel, and commercial systems like DocuSign or similar platforms.

• Excellent communication, negotiation, and stakeholder management abilities.

• Capacity to work independently and juggle multiple priorities in a dynamic environment.

• Strong organizational skills and meticulous attention to detail.

• Commercial, analytical, and financial insight with the ability to craft strategic recommendations.

• Experience in data centers, colocation, telecommunications, cloud infrastructure, SaaS, or other complex B2B environments is preferred.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life and AD&D insurance

• 401k match

• Disability benefits

• Wellness and education benefits

• Employee stock purchase plan

• Paid time off

• Holidays

• More