Commercial Kitchen Service Technician

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Collaborate with restaurant and hospitality managers to provide comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and specialty food service equipment.

• Exhibit mechanical aptitude, troubleshoot equipment, and interpret diagrams and schematics.

• Diagnose, troubleshoot, and repair commercial kitchen equipment, including cooking, refrigeration, ware-washing, and specialty food service devices.

• Liaise with manufacturers for diagnostics and parts identification.

• Consult with the Technical Assistance Group for on-site technical support.

• Install customer-ordered parts promptly and professionally in accordance with company policy.

• Promote and suggest additional Smart Care services as necessary.

• Generate accurate and timely work orders, time reports, receipts, and truck stock inventory documentation.

• Adhere to safe work practices and accident prevention protocols.

• Keep a tidy service vehicle and maintain accurate parts and tool inventory.

• Sustain productivity levels in alignment with company standards.

⛳️ Requirements

• High School diploma or equivalent qualification.

• At least 1 year of technical experience in refrigeration, appliance repair, kitchen equipment, HVAC, or pertinent military service.

• Valid driver’s license with an acceptable motor vehicle record.

• Willingness and capability to participate in the emergency on-call rotation, including nights and weekends.

• Availability for occasional overnight travel as assigned.

• Immigration sponsorship is not available for this role.

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds.

• Capability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and face the risk of electrical shock in damp, humid, or freezing conditions.

• Ability to work on ladders, roofs, and other elevated surfaces.

• Preferred: relevant technical training, licenses, and/or certifications such as EPA or CFESA.

• Preferred: experience in commercial refrigeration and/or commercial cooking equipment repair.

• Preferred: self-motivated with a demonstrated ability to prioritize and work independently with minimal direct supervision.

🏝️ Benefits

• On-the-job training with access to on-demand technical support.

• Continuous formal hands-on and classroom training at the National Training Kitchen.

• Professional CFESA certifications with opportunities for advancement.

• Company service vehicle provided.

• Fuel card for business use.

• Tablet and cell phone allocated for business purposes.

• Market-leading benefits package.

• 401k plan.

• Paid time off.

• Opportunities for growth, including advanced technician and management roles.