Commercial Excellence Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Enhance the uniformity, efficiency, and scalability of commercial execution by refining sales processes, operating rhythms, and CRM-integrated working methods.

• Fortify the link between commercial execution and demand planning to boost forecast accuracy, efficiency, and cost savings.

• Foster the adoption of synchronized commercial sales training programs, methodologies, and tools in collaboration with Sales Leadership and Learning & Development.

• Serve as the business process owner for CRM-integrated selling, converting commercial requirements into processes, reporting, and system enhancements.

• Oversee and enhance opportunity management, funnel governance, activity management, and CRM-integrated selling.

• Instill proactive customer management practices utilizing alerts, insights, and intervention playbooks.

• Own the funnel governance framework, encompassing review standards, metrics, decision criteria, and reporting requirements.

• Develop commercial workflows and promote CRM and process adoption through effective communication, training support, playbooks, and feedback mechanisms.

• Monitor data quality and adherence to processes, identify systemic gaps, and coordinate corrective measures.

• Streamline seller workflows, lessen administrative burdens, and enhance the seller experience.

• Assist in the rollout and adoption of commercial tools, reporting, and digital/AI-enabled selling capabilities.

• Coordinate efforts across Sales, Marketing, Data & Analytics, Customer Experience, and other partners.

• Manage a prioritized roadmap for commercial excellence based on value, effort, and change capacity.

⛳️ Requirements

• Bachelor's degree or equivalent relevant business experience.

• Proven knowledge of commercial processes and CRM-integrated sales execution.

• Strong analytical, process design, communication, and stakeholder management skills.

• Formal training or certification in process improvement, change management, project management, or Salesforce.

• Experience in CPG, supply chain, logistics, or a related B2B environment.

• Background in commercial excellence, sales operations, business process improvement, CRM product ownership, commercial analytics, change management, or business transformation.

• Experience in designing, documenting, and enhancing end-to-end commercial processes.

• Proven experience supporting Salesforce or a comparable CRM platform as a business owner, process owner, or advanced business user.

• Experience in developing or managing funnel governance, pipeline reviews, commercial reporting, and performance cadences.

• Ability to translate business needs into clear requirements and collaborate with technical teams through design, testing, and deployment phases.

• Experience in leading cross-functional initiatives and promoting adoption without direct authority.

• Skilled in using data and stakeholder feedback to identify issues, prioritize improvements, and measure outcomes.

🏝️ Benefits

• Competitive Pay + Annual Bonus

• Benefits Day 1

• 401K with company match (up to 4%)

• Company-paid vision insurance

• Short-term disability insurance

• Life insurance

• Employee Stock Match Program

• Tuition reimbursement

• Parental leave

• Childcare assistance

• Profit sharing

• Hybrid Work Model / work-life balance and flexibility (this role is Fully Remote)