Commercial Coordinator – Farmer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the accounts team, guiding and nurturing professionals tasked with managing customer portfolios.

• Foster strong relationships with accountants to ensure effective product usage, service quality, customer retention, and team performance.

• Allocate portfolios among team members and establish as well as monitor operational routines.

• Assist in prioritizing demands and addressing daily challenges.

• Manage both individual and team performance, including targets, feedback, and professional growth.

• Act as the primary contact for accountants regarding complex, escalated, or strategic issues.

• Track account portfolio management metrics such as account health, churn, upsell opportunities, and customer satisfaction.

• Implement corrective measures with the team as necessary.

• Ensure the team is well-versed in the product and its updates, amplifying technical and functional knowledge.

• Lead the onboarding and training processes for new team members.

• Identify opportunities for process enhancements in portfolio management and suggest adjustments to leadership.

• Regularly report metrics and outcomes to commercial leadership.

• Serve as the bridge between the accounts team and the product, support, and finance teams to address customer inquiries.

⛳️ Requirements

• Prior experience in coordinating, supervising, or formally leading a commercial farmer team, including people management — this is a mandatory requirement.

• Proven experience in managing team metrics such as productivity, targets, portfolio health, churn, and upsell at a leadership level.

• Background in customer success, account management, or farmer roles, ideally within SaaS or B2B services, with experience in team leadership.

• Knowledge of or familiarity with accountants’ workflows and the accounting ecosystem.

• Excellent communication, organizational, and prioritization skills.

• Analytical mindset for monitoring team metrics and recommending data-driven actions.

• Familiarity with ERP or accounting and tax management products is a plus.

• Experience in high-volume portfolio environments and target-driven operations while managing teams.

• Demonstrated situational leadership and proactivity.

• Results-oriented approach.

• Strong problem-solving capabilities.

• Clear and assertive communication skills.

• Ability to collaborate cross-functionally.

🏝️ Benefits

• Dental Plan | Amil Dental

• Health Plan | Bradesco Saúde

• Mental Health Platform

• Telemedicine Platform

• Life Insurance | Prudential

• Pharmacy Benefit

• Gym Allowance

• Birthday Day Off

• Flexible Meal Voucher

• Home Office Allowance

• Childcare Assistance

• Public Transportation Allowance and Company Shuttle

• Discount Platform (Allya, SwileShop, and Dell)

• Educational Benefits

• Travel Benefits

• Pet Health Plan

• SESC Benefits

• Profit-Sharing and Results Program (PPRL)