Commercial Collections Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish communication with commercial clients to negotiate payment terms and arrangements for outstanding debts.

• Track and follow up on overdue accounts through phone calls, emails, and letters.

• Accurately document collection activities and update customer records accordingly.

• Assess client payment history and financial status to formulate effective collection strategies.

• Execute skip tracing when businesses, principals, or guarantors are unreachable.

• Verify and refresh contact information, business addresses, operational status, and ownership details.

• Detect changes in business conditions, such as closures, relocations, name alterations, ownership transitions, and successor businesses.

• Perform searches in federal and provincial corporate registries.

• Analyze applications, underwriting, and payment data for leads related to contact, banking, and business activities.

• Conduct skip tracing in accordance with privacy laws and company policies.

• Document sources consulted, information gathered, and attempts to make contact.

• Refer unlocatable accounts for external skip tracing, investigation, or recovery placement.

• Cultivate and maintain positive relationships with commercial clients.

• Address client inquiries and resolve any billing and payment conflicts.

• Provide timely customer service.

• Prepare regular reports on collection activities, account statuses, skip tracing efforts, and progress in collections.

• Collaborate with the Support Team to evaluate payment trends and enhance collection processes.

• Ensure adherence to debt collection policies and legal standards.

• Maintain precise records of collection activities and communications.

• Stay updated on industry best practices and regulatory changes.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Finance, Accounting, or a related discipline is preferred.

• At least 2 years of experience in commercial collections or accounts receivable management.

• Familiarity with skip tracing tools and methods, including credit bureau, corporate registry, and public record searches, is an advantage.

• Knowledge of Canadian privacy regulations, including PIPEDA, as they pertain to collections and skip tracing, is a plus.

• Resourceful and investigative with a persistent approach to locating difficult accounts.

• Strong negotiation and problem-solving capabilities.

• Excellent verbal and written communication skills.

• Fluency in French is advantageous.

• Capable of working independently and effectively prioritizing tasks.

• Willingness to work later shifts if located outside Pacific time, typically 3 to 4 days per month.

• Meticulous attention to detail and accuracy in record-keeping.

🏝️ Benefits

• Monthly performance bonuses linked to collection outcomes.

• Comprehensive group health benefits including Life, AD&D, Extended Health & Dental, and Travel Insurance.

• Remote-first work environment with an option for in-office work.

• Company-wide monthly Lunch and Learns and team events.

• Educational and learning benefits.

• Supportive and collaborative team atmosphere.