Commercial Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take ownership of a portfolio of current Sendmarc clients, serving as their primary commercial liaison.

• Lead negotiations for renewals, encompassing pricing, contract terms, and timelines, while safeguarding and enhancing account value.

• Cultivate trust-based relationships with essential stakeholders, from everyday contacts to economic buyers and procurement teams.

• Drive customer retention and proactively address churn risks.

• Discover and secure upsell and cross-sell opportunities within the Sendmarc product range.

• Serve as the initial point of contact for general account inquiries, billing questions, and commercial concerns.

• Conduct regular check-ins, strategic reviews, and quarterly business reviews (QBRs).

• Collaborate with Technical Account Management, Support, Product, Sales, and Marketing to advocate for client needs.

• Maintain the HubSpot CRM with current notes, next steps, renewal statuses, and forecasts.

• Provide insights to enhance Account Management processes aimed at improving retention and customer experience.

⛳️ Requirements

• A minimum of 3 years in Account Management, Customer Success, or a comparable commercial, client-facing role (preferably in SaaS or cybersecurity).

• Demonstrated history of managing renewals and pricing negotiations, as well as driving upsell and cross-sell initiatives.

• Ability to manage a diverse portfolio that includes both SMB and enterprise accounts.

• Self-assured, commercially astute communicator, capable of engaging both technical and non-technical stakeholders without needing to delve into technical specifics.

• Sufficiently tech-savvy to comprehend and convey product value.

• Familiarity with CRM systems; experience with HubSpot is particularly advantageous.

• Excellent organizational abilities and a keen attention to detail.

• Comfortable handling a complete account portfolio independently.

• Located in South Africa, preferably in Johannesburg or Cape Town.

🏝️ Benefits

• Fully remote work arrangement.

• Permanent employment.