Commercial Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of retention and growth for a portfolio that includes mid-sized utilities and municipalities.

• Ensure account retention, introduce new offerings, and help customers derive measurable value from the platform.

• Carry targets for renewals and expansions while providing accurate forecasts.

• Conduct renewal planning, program check-ins, business reviews, product discovery, and project tracking with clients.

• Travel occasionally for customer site visits or regional water association events.

• Develop account plans that cover stakeholders, purchased products, adoption rates, risks, and upcoming opportunities.

• Encourage early renewals, comprehend contract terms and budget cycles, and secure multi-year agreements when suitable.

• Identify and capitalize on expansion opportunities through structured discovery and effective pipeline management.

• Maintain accurate HubSpot stages, next steps, and weekly forecasts.

• Collaborate with onboarding, support, product, finance, customer success, and other internal teams.

• Foster customer advocates through references, referrals, case studies, and conference presentations.

• Relay customer feedback to product, marketing, and leadership teams.

• Have an understanding of LCRR, LCRI, Consumer Confidence Reports, and requirements from state primacy agencies.

• Engage in weekly one-on-ones, monthly goal and results evaluations, weekly pipeline updates, and team meetings.

⛳️ Requirements

• Over 5 years of experience in account management, customer success, or sales with quota responsibilities.

• Relevant experience in the water or utility sector, with knowledge of utility budgeting, procurement, and management of change orders and contract amendments.

• Proven track record in managing customers and accounts, with demonstrable results.

• Strong organizational skills across a large portfolio.

• Up-to-date CRM records and proficiency in utilizing CRM as a business management tool.

• Clear and direct communication skills with both customers and colleagues.

• A curious mindset and a willingness to enhance industry knowledge.

• Experience in selling to water utilities, municipalities, or other public sector clients, or familiarity with drinking water compliance (preferred).

• Experience with HubSpot (preferred).

• Comfort in presenting at conferences or industry events (preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Comprehensive health and wellness benefits.

• Flexible work arrangements and travel opportunities.