Collector

This is a fully remote position, open to applicants in United States.

📋 Description

• Recover overdue B2B accounts for Cadex clients.

• Achieve or surpass collection and revenue targets.

• Manage assigned accounts effectively while meeting productivity and activity benchmarks.

• Deliver exceptional service and communication to customers and clients.

• Issue payment requests, resolve conflicts, negotiate settlements and payment plans, and employ various collection methods.

• Interact through telephone, email, and postal correspondence.

• Precisely update the proprietary collection system and maintain customer records.

• Adhere to client-specific instructions, treatment plans, procedures, skip-tracing protocols, and quality assurance standards.

• Ensure confidentiality and maintain organized electronic files.

• Address customer and client inquiries promptly.

• Evaluate claims and provide recommendations for settlements and payment plans.

• Recognize and implement process enhancements.

• Collaborate with client-facing departments and colleagues across diverse countries and cultures.

• Assist with operational projects, training, and provide backup support for operational departments.

• Execute other duties as assigned.

⛳️ Requirements

• High School Diploma or General Education Development (GED) certification.

• 1–3 years of experience in collections, B2B collections, or accounts receivable roles.

• Strong computer proficiency, particularly with Microsoft Office.

• Excellent written and verbal communication skills.

• Capability to assertively request payments and negotiate effectively for the company and its clients.

• Skill in professionally handling confrontational or evasive discussions and de-escalating emotions.

• Basic mathematical skills.

• Fundamental telephone and calculator proficiency.

• Fluency in English.

• May need to acquire licenses in various states; Cadex will facilitate the application and acquisition of necessary licenses.

🏝️ Benefits

• Monthly performance bonuses ranging from $350 to $700 or 4% commission.

• Uncapped 4% commission on all collected fees.

• Medical and dental insurance, with Cadex covering 80% for single and 60% for family plans.

• 401(k) plan with a 4% employer match.

• Company-funded life insurance.

• Long-term disability insurance.

• Generous paid time off (PTO), sick leave, and other paid emergency leave.

• Six weeks of partial salary for parental leave.

• Day shift from Monday to Friday; no night or weekend work required.

• Opportunities for cross-training and job transfers.

• Equipment provided by the company.

• Remote work setting.

• Supportive 60-day ramp-up period without individual revenue targets.

• Stable and professional work environment.