Collections Specialist

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Initiate and respond to calls for the purpose of collecting payments on both medical and non-medical accounts.

• Manage incoming and outgoing phone calls promptly and professionally.

• Conduct collection activities efficiently.

• Utilize negotiation and customer service abilities to achieve favorable outcomes.

• Comply with FDCPA, FCRA, HIPAA, and other relevant regulations.

• Work during scheduled daytime, evening, closing hours, and Saturdays as needed.

⛳️ Requirements

• A minimum of 1 year experience in Collections, Call Center, or Customer Service roles with public interaction as a daily responsibility.

• Competence in accurately entering and updating information in company and client systems in a timely manner.

• Ability to thrive in a fast-paced, deadline-driven environment.

• Excellent organizational skills.

• Capability to manage multiple tasks at once.

• Strong focus on customer service and meeting deliverables.

• Flexibility in scheduling and task assignments, including regular evening and Saturday shifts as required by the business.

• Ability to collaborate effectively within a team-oriented environment.

• A broadband internet connection is necessary; DSL or dial-up connections are not acceptable.

• A hard-wired internet connection is mandatory; Wi-Fi or Wi-Fi hotspots are not permitted.

• Minimum internet speed of 40 Mbps download and 5 Mbps upload is required.

• The camera must be on from the beginning of training until the end of each scheduled shift, except during designated breaks and lunch periods.

• Post-training, camera usage must follow supervisor guidance or team expectations.

• Remote employees must reside in the United States and be located in one of the eligible states listed.

• Successful completion of all post-offer processing is required.

🏝️ Benefits

• Opportunities for monthly commissions.

• A guaranteed monthly bonus of $500 for the first 90 days.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Disability insurance coverage.

• 401K plan with employer matching.

• Health Savings Account/Flexible spending accounts.

• Paid time off beginning at 90 days of employment.

• Annual profit sharing.

• 7 paid holidays each year.

• Family-friendly events.

• Wellness programs and gym reimbursement.

• All necessary equipment and technical support will be provided.