Collections Specialist

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Initiate outreach to customers with outstanding balances to negotiate and secure payments.

• Engage with customers through phone, email, or written communication to discuss payment options and resolve any issues.

• Develop and sustain relationships with Sales, Finance, Billing, and Customer Success teams to synchronize account strategies and address disputes.

• Keep precise records of customer interactions, payment agreements, and pertinent information.

• Negotiate payment plans in alignment with company policies and financial objectives.

• Handle and resolve inquiries or disputes related to billing, payments, and account discrepancies.

• Draft and dispatch collection letters, statements, and other necessary documentation.

• Ensure adherence to applicable debt collection laws and regulations.

• Create and analyze reports on outstanding debts, collection efforts, and related metrics.

• Deliver exceptional customer service while maintaining firmness and persistence in collections.

⛳️ Requirements

• A minimum of 2 years’ experience in execution of collections.

• Proficient in using collection tools (such as GetPaid or similar).

• Solid experience in the core aspects of the collection process, including calls, emails, escalations, dispute management, and documentation.

• Proven capability to collaborate across functions and influence internal stakeholders to achieve results (preferred).

• Strong skills in managing customer relationships, both internal and external (preferred).

• High energy, positive demeanor, and a team-oriented approach — ideal for someone who thrives in a results-focused, high-performance environment (preferred).

• Demonstrated ability to manage a portfolio of business ranging from larger accounts to medium/small size accounts, employing effective strategies to secure cash (preferred).

• Comfortable with call/contact metrics and financial and operational metrics (such as Cash, Aged AR, 90+, dispute identification, and resolution intervals) (preferred).

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for career advancement and professional development.

• Supportive and collaborative work environment.

• Competitive salary and performance-based incentives.