3rd Party Collections Specialist

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Oversee both inbound and outbound collection calls to reach resolutions on overdue accounts.

• Arrange payment plans and settlement agreements tailored to the financial situations of borrowers.

• Employ skip-tracing tools and investigative strategies to find borrowers and their relevant assets.

• Manage designated account portfolios and prioritize collection efforts to enhance recovery prospects.

• Strive towards achieving individual and departmental performance objectives.

• Keep precise and comprehensive documentation for each account.

• Provide professional and respectful customer interactions, even during challenging discussions.

• Ensure adherence to all applicable federal, state, and local collection laws, as well as company policies and regulations.

• Maintain regular communication with management and colleagues while working remotely.

⛳️ Requirements

• A minimum of 2 years of experience in third-party debt collection.

• Strong skills in negotiation, persuasion, and conflict resolution.

• Demonstrated ability to manage collection accounts and successfully negotiate payment arrangements.

• Excellent verbal communication, active listening, and telephone manners.

• Strong organizational abilities and attention to detail.

• Capacity to work independently while also contributing to team objectives.

• Professional demeanor, reliability, accountability, and a positive outlook.

• Familiarity with relevant debt collection laws and regulations.

• High school diploma or equivalent qualification.

• Ability to maintain a professional, distraction-free remote workspace suitable for confidential customer discussions.

• Reliable internet connection adequate for fulfilling job responsibilities.

• Capability to remain available, responsive, and productive during scheduled working hours.

• Must live and work in an LCS-approved state.

• Bilingual communication skills in English and Spanish.

• Experience in a high-volume collections setting.

• Knowledge of skip-tracing tools and collection management systems.

• Proven experience in negotiating settlements and payment plans.

• Previous track record of consistently meeting or surpassing collection targets.

🏝️ Benefits

• Commission: Additional earning potential based on performance.

• Medical, Dental & Vision Insurance: Benefits start on the first of the month following 30 days of employment.

• Life Insurance & Disability Coverage.

• 401k Retirement Plan.

• Paid Holidays.

• Discretionary Time Off (DTO): A flexible time-off program subject to company policy.

• 100% Remote Position: Work from home while being part of a nationwide collections team.

• Monday–Friday Schedule: Workdays are scheduled between 7:00 AM and 6:00 PM.

• Team-Oriented Environment: Become part of a team where collaboration, accountability, and individual contributions are valued.