This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer account details for instances of nonpayment, delayed payments, and other anomalies.

• Investigate and resolve discrepancies in payments.

• Follow up on overdue accounts and collect payments through email and phone communication.

• Build and nurture customer relationships to streamline the collections process.

• Negotiate payment plans, collaborate with third-party collection agencies, and suggest write-offs under the guidance of collections management.

• Maintain, assess, and analyze accounts receivable aging reports.

• Provide regular status updates to the account management team.

• Support assigned tasks and assist the accounts receivable team with various projects as needed.

• Respond to phone inquiries and assist customers.

• Carry out other assigned duties and responsibilities.

⛳️ Requirements

• A minimum of 3 years of collections experience handling a high volume of accounts; this position will manage at least 500 accounts.

• At least 1 year of experience using Oracle Financials software.

• Proficient in Excel, including Lookups and Pivot Tables.

• Access to reliable, high-speed internet.

• Capability to sit for extended periods and handle prolonged screen time.

• Not eligible for sponsorship.

• Preferred qualifications include advanced Excel skills, experience with CRM tools such as Salesforce, involvement in DSO reduction, independent management of escalated customer disputes, and familiarity with SaaS.

🏝️ Benefits

• Annual performance bonus.

• Employee Stock Purchase Plan (ESPP).

• Enhanced time off packages.

• Comprehensive benefits.

• Fully remote position available within the U.S.

• No travel required.