Collections – Recovery Collector, Full-Time

This is a fully remote position, open to applicants in Alaska, +5 more states.

📋 Description

• Execute functions related to charged-off loans, including liquidation, recoveries, and ongoing maintenance.

• Monitor and report on all funds recovered from charged-off loans.

• Reach out to members with charged-off loans and negative shares to establish appropriate repayment plans.

• Conduct follow-ups using necessary oral and/or written communication.

• Precisely document collection activities within the online collection system.

• Negotiate settlements to achieve the highest possible return for the credit union.

• Collect monthly payments from charged-off loans and negative shares in alignment with annual business objectives.

• Assist management with the handling of small claims, repossessions, legal actions, wage assignments, and bankruptcies pertaining to charged-off accounts.

• Ensure that recovery payments are processed and allocated accurately to the relevant loans or General Ledger accounts.

• Engage in and support continuous improvement initiatives.

• Represent the Credit Union in a positive and professional manner.

• Uphold the confidentiality of member and sensitive information.

• Carry out other related responsibilities as assigned.

⛳️ Requirements

• A minimum of 3 years of direct collection experience with retail secured and unsecured loans.

• Familiarity with repossession, advanced skip tracing, recovery of charged-off loans, and management of collection agencies.

• Robust understanding of bankruptcy laws, foreclosures, repossessions, and the Fair Debt Collection Practices Act.

• Knowledge of legal processes.

• Exceptional written and verbal communication skills, along with strong interpersonal and relationship-building abilities, particularly in negotiation, consulting, and persuasion.

• Capability to communicate effectively with members, management, colleagues, and external parties.

• Ability to interact positively with others, demonstrating empathy, courtesy, and tact.

• Meticulous attention to detail.

• Capacity to thrive in a fast-paced, goal-oriented environment.

• Competence in managing challenging calls.

• Team-oriented with an ability to collaborate effectively.

• Strong organizational and time management skills; ability to multitask, follow through, and prioritize tasks.

• Proven analytical, problem-solving, and critical thinking skills related to member solutions.

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

• Completion of a two-year college degree or equivalent relevant experience, specialized coursework, or program.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life Insurance

• Flexible Spending Account

• 401(k) Matching

• Paid Time Off

• Training Provided

• Tuition Reimbursement