Collections Analyst II

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee a designated portfolio of Commercial & Industrial accounts.

• Actively reach out to clients via phone and email to ensure payment of overdue balances.

• Analyze aging receivables to detect delinquency patterns, specific account issues, and possible bad debt.

• Suggest suitable actions for managing account balances.

• Partner with internal teams to investigate and resolve intricate billing and payment conflicts and discrepancies.

• Negotiate and set up payment plans or arrangements within the established policy framework.

• Raise exceptions to the Collections Lead and Senior Manager.

• Record customer interactions, payment commitments, and account actions in CRM and billing systems.

• Confirm adherence to credit and collections policies and fulfill related tasks.

• Act as a collections subject matter expert for inquiries regarding processes, policies, and compliance.

• Escalate credit decisions, referrals to collection agencies, bankruptcies, and legal issues with supporting analysis and proposed actions.

• Monitor customer payment behaviors and developments in the energy market that could impact Commercial & Industrial risk.

• Communicate emerging issues to the Collections Lead.

• Carry out additional assigned responsibilities.

⛳️ Requirements

• Strong analytical and quantitative abilities, including the interpretation of aging reports and account information.

• High level of precision and attention to detail, with a sense of urgency.

• Professional and clear communication skills with clients and internal colleagues.

• Capability to handle challenging payment discussions with tact, persistence, and professionalism.

• Ability to independently manage and prioritize multiple accounts and deadlines in a remote or hybrid environment.

• Experience utilizing CRM and billing systems for researching, updating, and documenting customer accounts.

• Proficiency in all Microsoft Office applications, especially advanced Excel skills.

• A degree in Business, Finance, Accounting, or a related discipline is preferred; equivalent skills and experience are also considered valuable.

• Minimum of two years of experience in collections.

• Ideally, experience in commercial credit and collections.

• Preference for experience with credit, fraud, and bankruptcy matters.

• Understanding of bad debt accounting and collections principles.

• Preferred experience using collections software.

• Experience in the energy, utilities, or a related sector is preferred.

• Must be authorized to work in the US on a full-time basis.

• Current or future sponsorship is not available or supported.

🏝️ Benefits

• Comprehensive medical coverage with complimentary telehealth services.

• Dental insurance.

• Vision insurance.

• Employer contributions to health savings accounts.

• Access to Headspace support.

• Free mental health care visits for employees and their dependents.

• Maven family planning assistance.

• Paid family and caregiver leave.

• Services for fertility, adoption, and surrogacy.

• 401(k) plan with company match.

• Financial wellness tools.

• Paid time off.

• Tuition reimbursement.

• Paid leave options.

• Employee hardship fund.

• Additional perks.

• Annual incentive plan based on company performance.