Billing and Collections Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Guide, mentor, and cultivate the skills of Billing and Collections Specialists, which includes onboarding, goal establishment, and performance evaluations.

• Establish priorities, distribute workload, and ensure the team meets accuracy and cash collection objectives.

• Develop team documentation and standard operating procedures.

• Take ownership of billing precision and adherence to internal policies.

• Address discrepancies, credits, adjustments, and invoicing challenges.

• Serve as the escalation point for intricate billing scenarios.

• Promote ongoing enhancements in billing accuracy and operational efficiency.

• Manage the collections strategy for strategic and high-value accounts.

• Decrease aging receivables and enhance cash flow.

• Handle escalations and evaluate payment risks and account health.

• Oversee accounts receivable aging, collections, and cash flow forecasting reports.

• Monitor billing and collections key performance indicators (KPIs), identify trends and potential risks, and offer strategic recommendations to leadership.

• Spearhead automation, standardization, and process enhancement initiatives.

• Ensure internal controls, audit preparedness, and compliance within billing and collections.

• Collaborate with Sales, Customer Success, Legal, and Finance teams to address account issues.

⛳️ Requirements

• A Bachelor’s degree in finance, accounting, business administration, or a related discipline.

• Over 7 years of experience in billing, accounts receivable, collections, or akin finance operations.

• At least 2 years of experience in a leadership or mentorship role.

• In-depth knowledge of billing, collections, account reconciliation, and revenue operations.

• Proven experience in resolving complex billing disputes and managing escalations.

• Strong grasp of financial controls, reporting, and compliance standards.

• Practical experience with ERP, CRM, and financial systems.

• Advanced skills in Excel and financial reporting.

• Excellent analytical, negotiation, and communication abilities.

• Proficient in written and spoken English.

🏝️ Benefits

• A Professional Development Budget.

• Dedicated Wellness Days and Wellness Week.

• A Lifestyle Spending Account.

• An Employee Recognition Program.

• Exceptional work environment.

• Enriching employee programs.

• Remarkable company culture.