Asesor de cobranza, retención, fidelización

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage collection and renewal conversations with clients

• Identify the client's situation and needs to establish payment agreements

• Execute negotiation processes and handle objections

• Present alternatives and discounts in a tiered manner in accordance with established policies

• Conduct conversations with a focus on achieving renewals and securing payments

• Follow up on commitments and agreements made

• Meet the defined goals and indicators for the operation

• Record and update management in various applications

• Handle multiple tasks and tools simultaneously while maintaining quality and compliance

⛳️ Requirements

• At least 1 year of recent and verifiable experience in collections, portfolio recovery, retention, renewal, loyalty, or tele-sales

• Experience in a Contact Center or Call Center

• Certified academic degree

• Experience in banks, bad debt management, or pre-legal or legal collections will be valued

• Skills in negotiation, objection handling, empathy, and goal orientation

• Ability to manage different tasks and tools simultaneously

• Reside in Colombia

• Have a stable internet connection

• Proficiency in approximately 7 applications

🏝️ Benefits

• 100% remote work with defined hours

• Paid training for 25 days

• Development of skills in collections, negotiation, retention, renewal, and client management

• Benefits focused on well-being, health, growth, and Siigo culture