Collections Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership of the comprehensive collections and accounts receivable process, managing everything from daily recovery efforts to strategic initiatives across customer and merchant segments.

• Lead and mentor a team of collections analysts and specialists, establishing objectives and monitoring key performance indicators such as aging, recovery rates, and service levels.

• Manage essential collections operations, which include TSYS balance holds, ACH return reporting, monthly write-offs, and collections journal entries.

• Assess delinquency trends to enhance forecasting, cash flow, and operational efficiency.

• Act as the escalation point for challenging recoveries and collaborate with Disputes and Underwriting on shared account risk.

• Document collections procedures and implement safeguards against errors, losses, and financial risks in compliance with SOC 1 and SOX controls.

• Leverage AI tools to automate communications, triage cases, and uncover patterns in delinquency data.

• Collaborate across Finance, Risk, Sales, Operations, and Engineering, representing collections in cross-functional risk evaluations.

⛳️ Requirements

• Over 5 years of experience in collections, accounts receivable, or similar fintech or accounting roles, including managing substantial receivables.

• Proven experience in leading or mentoring a team.

• Strong understanding of collections processes, billing platforms, and financial compliance standards.

• Excellent analytical and problem-solving skills, with proficiency in advanced Excel or Google Sheets.

• Familiarity with CRM or ERP systems such as Salesforce and Workday.

• Effective communication skills and the ability to manage relationships and expectations across various teams.

• Practical experience utilizing AI tools to automate or enhance workflows.

• Demonstrated ability to leverage AI tools and technologies to optimize workflows, improve decision-making, or drive innovation.

• Bonus: Experience in SaaS, fintech, or payment industries.

• Bonus: Knowledge of processor platforms such as TSYS or Adyen.

• Bonus: Bachelor’s degree in Finance or Accounting, or equivalent experience.

🏝️ Benefits

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage).

• Staff Referral Bonus – Incentives for referring exceptional candidates to the 8Team.

• Paid Sick Leave – Available from day one, with EPS support after the second day.

• Flexible Time Off (FTO) – Up to 15 paid days off each year.

• Parental Leave – Maternity and paternity leave in accordance with Colombian law.

• Company Holidays – Paid time off for all official Colombian public holidays.