Collections Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations related to supplier commission revenue and the collections process for hotels and rental cars.

• Lead, mentor, and nurture a team of commission collections specialists.

• Establish objectives, ensure team accountability to key performance indicators (KPIs), and facilitate their professional and personal development.

• Manage the complete invoicing, collections, and reconciliation processes for hotel and supplier commission activities.

• Coordinate the posting of cash receipts to the General Ledger while maintaining and reviewing Accounts Receivable Aging reports.

• Execute and oversee reconciliations for high-volume commission and incentive payment data sets.

• Recognize and introduce enhancements and automation opportunities within processes.

• Collaborate with departments such as Accounting, Finance, Sales, Accounts Receivable, Reconciliation, Groups Contracting, Data Analysts, Member Support, and Supply.

• Engage with hotel and supplier representatives to address discrepancies and pursue outstanding payments.

• Administer third-party tools and processes that facilitate hotel invoicing and payment operations.

• Report metrics including collection percentage, dispute rates, Days Sales Outstanding (DSO), and aging statistics to senior management.

• Participate in ad-hoc projects and cross-departmental initiatives.

⛳️ Requirements

• Minimum of 8 years of experience in commission collections, accounts receivable, or operations.

• At least 5 years of direct experience in people management.

• Experience in the hotel, travel supplier, or a related industry is advantageous.

• Strong financial understanding, particularly in AR, cash application, and General Ledger processes.

• A degree in Accounting or Finance is preferred.

• Excellent communication skills for engaging with both internal teams and external hotel/supplier contacts.

• Familiarity with ERP systems (NetSuite is preferred; Salesforce is a plus).

• Proficient in advanced Excel and Google Sheets.

• Competent in Microsoft Office and Google Workspace.

• Detail-oriented and well-organized.

• Capable of managing multiple priorities during a monthly close cycle.

🏝️ Benefits

• Competitive base salary commensurate with role and experience.

• Equity offered to all employees.

• Certain positions are also eligible for bonuses or commissions.

• Hybrid-hub model allowing for either office-based or fully remote work options.

• Comprehensive benefits package; further details available at engine.com/culture.