Collections Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and assess delinquent accounts to determine the most effective resolution strategies.

• Communicate with clients through phone and email to discuss their accounts and offer repayment solutions that align with their long-term objectives.

• Negotiate repayment plans with clients in a compassionate and professional manner.

• Accurately and promptly document all interactions and agreements with clients in the company’s system.

• Perform skip tracing to locate elusive or unresponsive customers utilizing various investigative tools and techniques.

• Monitor accounts to ensure adherence to established payment plans.

• Work in collaboration with Customer Service and Special Handling teams to resolve intricate account issues.

• Keep current with company policies, procedures, and regulatory requirements related to account resolution.

• Deliver exceptional customer service and support throughout the resolution process.

• Identify and escalate unresolved issues to the Operations Manager as necessary.

• Participate in team meetings and training sessions.

⛳️ Requirements

• High school diploma or equivalent; an Associate’s or Bachelor’s degree in a relevant field is preferable.

• A minimum of 2 years of experience in consumer collections.

• Strong understanding of financial products, services, and regulations.

• Exceptional verbal and written communication abilities.

• Capability to negotiate and resolve conflicts effectively.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Office Suite.

• Experience with CRM software.

• High level of integrity and dedication to maintaining client confidentiality.

• Ability to work independently as well as collaboratively in a fast-paced environment.

• Availability to work shifts from 10am to 7pm.

🏝️ Benefits

• Significant employer contributions for health, dental, and vision insurance programs.

• Generous paid time off (PTO).

• Paid holidays.

• Paid parental leave.

• 401(k) matching program.

• Monthly commission based on a percentage of debt collected.