CNC Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to client locations to install, troubleshoot, repair, and maintain machine tool equipment and controls.

• Utilize online technical documents, manuals, and vendor resources to investigate machine-related issues.

• Accurately complete and submit documentation to both the office and customers regarding machine problems, repairs, and installations.

• Advocate for and conduct preventative maintenance on customer machine tool equipment.

• Provide after-sales technical support and training.

• Maintain extensive knowledge of the machine tool industry and the product lines represented by the company.

• Perform related duties as necessary.

• Report directly to the Service Manager.

• Commute daily from home to customer locations throughout a designated regional area.

⛳️ Requirements

• Proven experience in mechanical or electrical repair or engineering is preferred.

• Background in CNC repair is advantageous.

• Proficiency in reading and interpreting drawings and schematics is essential.

• Familiarity with software applications, such as Microsoft Office, is a plus.

• Must be proficient in using a laptop, smartphone, and various software tools.

• Exceptional technical, communication, and presentation skills are required.

• Ability to regularly lift weights between 40–50 pounds.

• Willingness to work flexible hours with frequent travel and driving across a regional territory.

• Must be highly mobile and capable of accessing all areas of various premises.

• Strong focus and concentration skills while managing multiple tasks, responsibilities, and projects.

• Capability to sit for extended periods.

• Ability to bend, twist, stoop, reach, and lift moderate to heavyweight materials up to 50 lbs. with assistance from equipment or colleagues.

• Frequent use of hands and arms is necessary.

• Vision capabilities including close, distance, peripheral vision, depth perception, and focus adjustment are required.

• Must be able to work responsibly and professionally in dynamic job sites with tight deadlines, shifting priorities, and customer/team interactions.

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.

• Capacity to work in confined spaces or awkward positions, including accessing the interiors of equipment and elevated areas.

• Strong hand-eye coordination and fine motor skills are vital for precise electrical, mechanical, and diagnostic tasks.

• Must be able to work in industrial environments with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions while wearing required personal protective equipment (PPE).

🏝️ Benefits

• Competitive starting salary.

• Comprehensive health benefits that are market competitive, including a zero premium medical plan, vision, dental, and company-paid life insurance.

• 3+ weeks of vacation to start.

• 10 company-paid holidays.

• 401(k) retirement plan with company contribution.

• Tuition reimbursement opportunities.

• Employee appreciation events and perks.

• Access to an Employee Assistance Program.

• Company-provided vehicle for travel to customer sites.

• Company-covered gas expenses for travel.

• CNC repair and Haas equipment training provided during onboarding.

• Factory certification within the first year.