Cloud Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute Site Reliability Engineering for JustFOIA, MCCi’s SaaS platform designed for government public-records requests.

• Develop and sustain monitoring, alerting, dashboards, logging, and operational reporting across application, database, and infrastructure layers.

• Examine logs, metrics, traces, and service-health indicators to detect emerging and recurring issues.

• Enhance platform reliability, availability, performance, scalability, and maintainability.

• Engage in on-call rotation and lead incident triage, troubleshooting, escalation, and service restoration.

• Diagnose production issues across application, IIS/.NET, SQL Server, network, and cloud-platform components.

• Conduct blameless post-incident reviews, complete root cause analyses, and implement corrective actions.

• Manage and enhance Azure and Azure Government environments.

• Create automation to minimize repetitive tasks, human errors, and configuration inconsistencies.

• Sustain and improve Infrastructure-as-Code, configuration management, deployment, and operational tools.

• Assist CI/CD pipelines and application release processes.

• Identify performance bottlenecks, capacity risks, and scalability constraints.

• Define and monitor service-level indicators, objectives, error budgets, or similar reliability metrics.

• Aid in backup validation, disaster recovery, failover testing, capacity planning, and operational readiness reviews.

• Support vulnerability remediation, operational security measures, and compliance efforts.

• Develop and maintain runbooks, troubleshooting guides, recovery procedures, and operational documentation.

• Collaborate with development teams to enhance application reliability, observability, and supportability.

• Contribute to deployment automation, infrastructure enhancements, and the evolution of DevOps practices.

• Potentially assist with other MCCi SaaS solutions as Cloud Operations responsibilities expand.

⛳️ Requirements

• A minimum of six years of overall IT experience.

• At least three years of hands-on experience in site reliability engineering for production SaaS workloads in a public cloud, with direct accountability for availability and performance.

• Practical experience in Site Reliability Engineering for a SaaS application in a production environment.

• Proficient in defining and operating based on SLIs, SLOs, and error budgets.

• Experience in building observability through metrics, centralized logging, distributed tracing, dashboards, and application performance monitoring.

• Skilled in creating actionable alerts and minimizing alert noise.

• Demonstrated experience in leading incident response, root cause analysis, and conducting blameless post-incident reviews.

• Proven track record of driving reliability enhancements to completion.

• Proficient in scripting automation using PowerShell, Python, Bash, or a similar language.

• Experience with Infrastructure as Code and configuration management practices.

• Familiarity with operating workloads in Microsoft Azure or another major public cloud.

• Experience supporting customer-facing, business-critical applications.

• Strong skills in troubleshooting, communication, collaboration, and technical documentation.

• Preferred: Experience in Windows Server and IIS/.NET application support in a production environment.

• Preferred: SQL Server monitoring and performance troubleshooting experience.

• Preferred: Familiarity with CI/CD pipelines and deployment automation.

• Preferred: Performance testing and capacity planning experience.

• Preferred: Knowledge of network traffic management, load balancing, web application firewalls, and content delivery.

• Preferred: Experience with backup, replication, failover, disaster recovery, and recovery testing.

• Preferred: Familiarity with containerization and orchestration technologies.

• Experience with Datadog, Azure Application Insights, Elastic, Terraform, Ansible, PowerShell, Azure DevOps, or Cloudflare is advantageous.

🏝️ Benefits

• Remote work options with virtual inclusivity for remote teammates.

• Approachable management and leadership.

• A trust-based work culture with minimal regulations.

• A comfortable dress code.

• An inclusive, diverse, and respectful workplace.

• Opportunities for team collaboration, relationship building, and recognition of exemplary work.