Cloud Marketplace & Partner Incentives Operations Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and manage Hyland's product listings on AWS, Microsoft Azure, and Google Cloud Marketplaces.

• Ensure that descriptions, pricing, categorization, and accompanying documentation are accurate and aligned with product launches and market entry strategies.

• Implement operational procedures for private offers, standard marketplace transactions, renewals, and co-selling opportunities.

• Collaborate with the Deal Desk, Revenue Operations, Finance, and Legal teams.

• Conduct monthly reconciliations of marketplace revenue, validate invoicing, report transactions, and resolve any issues.

• Manage hyperscaler incentive and funding programs, including submissions, documentation, deadline monitoring, utilization reporting, and reconciliation tasks.

• Maintain records and controls that are ready for audits.

• Oversee WorkSpan management, including user access, configuration, data quality, operational support, and process documentation.

• Facilitate integration and automation enhancements in collaboration with IT and Salesforce delivery teams.

• Create and sustain dashboards and recurring reports for marketplace transactions, co-sell activities, incentive submissions, and funding utilization.

• Analyze data to pinpoint gaps and propose process enhancements that minimize manual effort and bolster controls.

⛳️ Requirements

• 4–6 years of experience in cloud marketplace operations, sales operations, partner operations, co-sell operations, or the administration of incentive and funding programs.

• Direct experience in managing listings or transactions within AWS Marketplace or Microsoft Azure Marketplace.

• Proficient in administering WorkSpan, Tackle.io, Labra, or a similar co-sell or marketplace platform.

• Familiarity with Salesforce and data visualization tools such as Power BI or Tableau.

• Demonstrated ability to create operational dashboards, KPIs, and recurring reports that aid in business decision-making.

• Experience with AWS Partner Network, AWS ACE, Microsoft Partner Center, or similar hyperscaler partner platforms.

• Relevant certifications in AWS or Microsoft partnership or cloud services.

• Knowledge of marketplace transaction processes including private offers, contracts, renewals, invoicing, or revenue reconciliation.

• Experience in managing market development funding, co-sell, or partner funding programs, including submission, tracking, and reconciliation.

• Strong analytical mindset capable of identifying process gaps and suggesting scalable operational improvements.

🏝️ Benefits

• Career development resources.

• Wellbeing programs.

• Innovation practices.

• Employee initiatives and community giving campaigns.

• Inclusive workplace culture.