Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist and ensure a seamless migration experience for all clients of 11:11.

• Strategically plan, provision, migrate, and enhance customers' cloud-based environments.

• Provide migration services that align with the integrations strategy of 11:11 Systems.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point for the Cloud Integration team's migration and integration challenges.

• Collaborate and escalate issues with Operations, Infrastructure, Development, and other internal teams.

• Manage project tickets and ticket escalations within your area of responsibility.

• Adhere to best practices in service management.

• Provide exceptional customer service while fostering professional relationships.

• Address and resolve migration-related incidents and issues.

• Work with vendors and escalate tickets to vendor support as necessary.

• Improve team efficiency by taking ownership of new and varied requests.

• Handle company data in accordance with data handling agreements, procedures, and policies.

• Review and comply with company policies, data privacy practices, compliance training, and policy acknowledgments.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree in a relevant field or equivalent work experience is required.

• A minimum of 4 years of recent experience as a hands-on, technical enterprise VMware administrator.

• In-depth knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Practical experience managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Knowledge of cloud-based infrastructure services such as BaaS, IaaS, and DRaaS.

• Over 4 years of experience as a technical support representative with extensive hands-on troubleshooting skills.

• Excellent communication skills, high energy, a positive attitude, and a desire for professional growth.

• Must be detail-oriented and goal-driven with demonstrated technical knowledge and consultative abilities.

• Capable of pursuing positive outcomes for assigned tasks independently.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive team environment.