Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate and ensure a seamless migration experience for all clients of 11:11.

• Strategically plan, provision, migrate, and enhance customers' cloud-based infrastructures.

• Provide migration services that align with the integration strategy of 11:11 Systems.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point for issues related to customer migration and integration.

• Collaborate and escalate issues with Operations, Infrastructure, Development, vendors, and other internal teams.

• Manage project tickets and escalations within the area of responsibility.

• Adhere to service management best practices.

• Deliver exceptional customer service while maintaining professional relationships.

• Address and mitigate incidents and problems related to migration.

• Ensure that escalated customer tickets are promptly addressed and referred to vendor support.

• Improve team efficiency and contribute positively to job achievements.

• Handle company data and information in accordance with data-handling agreements, procedures, and policies.

• Review and comply with company policies, data privacy practices, annual compliance training, and policy acknowledgments.

• Perform additional duties as assigned.

• Report directly to the Manager of Cloud Integrations.

⛳️ Requirements

• A bachelor's degree in a relevant field or equivalent work experience is required.

• A minimum of 4 years of recent experience as a technical, hands-on enterprise VMware administrator.

• Comprehensive knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Experience managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Proven experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies such as VMware, OpenStack, AWS, etc.

• Familiarity with cloud-based infrastructure services, including BaaS, IaaS, and DRaaS.

• At least 4 years of experience as a technical support representative with significant hands-on troubleshooting experience.

• Excellent communication skills, high energy, a positive attitude, and a strong aptitude for professional growth.

• Must possess a detail-oriented and goal-driven approach with demonstrated technical knowledge and consultative skills.

• Ability to independently pursue positive outcomes for assigned tasks.

• Must be eligible to work in the assigned country without the need for visa sponsorship.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.