Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support and ensure a smooth migration experience for all clients of 11:11.

• Plan, provision, migrate, and enhance customers’ cloud-based environments.

• Deliver migration services in accordance with the integration strategy of 11:11 Systems.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point for issues related to customer migration and integration.

• Collaborate and escalate issues with Operations, Infrastructure, Development, and other internal teams.

• Manage project tickets and handle escalations within the designated area of responsibility.

• Adhere to service management best practices.

• Provide exceptional customer service while nurturing professional relationships.

• Address and resolve migration-related incidents and issues.

• Work with vendors and escalate tickets to vendor support when necessary.

• Enhance team efficiency by taking charge of new and varied requests.

• Manage company data and information in compliance with data-handling agreements, procedures, and policies.

• Review and comply with company policies, data privacy practices, annual compliance training, and policy acknowledgments.

• Perform additional duties as assigned.

• Report directly to the Manager of Cloud Integrations.

⛳️ Requirements

• A Bachelor’s degree in a relevant field or equivalent work experience is required.

• A minimum of 4 years of recent experience as a technical, hands-on VMware administrator in an enterprise setting.

• Comprehensive knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Experience managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Proven experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Familiarity with cloud-based infrastructure services, such as BaaS, IaaS, and DRaaS.

• At least 4 years of experience as a technical support representative with extensive hands-on troubleshooting experience.

• Excellent communication skills coupled with high energy, a positive attitude, and a propensity for professional growth.

• Detail-oriented and goal-driven, with demonstrated technical knowledge and consultative abilities.

• Ability to independently pursue positive outcomes for assigned tasks.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

🏝️ Benefits

• Full-time employment.

• Reasonable accommodation for qualified individuals with disabilities.