Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support and ensure a seamless migration experience for all 11:11 clients.

• Strategically plan, provision, migrate, and optimize cloud-based customer solutions.

• Deliver migration services in accordance with 11:11 Systems' integration strategy.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point to address customer migration and integration challenges.

• Collaborate and escalate issues alongside Operations, Infrastructure, Development, and other internal teams.

• Manage project tickets and ticket escalations within your area of responsibility.

• Adhere to service management best practices.

• Provide exceptional customer service while fostering professional relationships.

• Ensure the mitigation of migration-related incidents and issues.

• Work with vendors to address support requirements.

• Ensure that escalated customer tickets are resolved and referred to vendor support as necessary.

• Improve team efficiency by taking ownership of new and varied requests.

• Handle company data and information in accordance with data handling agreements, procedures, and policies.

• Review and comply with company policies, data privacy practices, annual compliance training, and policy acknowledgments.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree in a relevant field or equivalent work experience is required.

• At least 4 years of recent experience as a technical, hands-on enterprise VMware administrator.

• Comprehensive knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Experience managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Proven experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Understanding of cloud-based infrastructure services, including BaaS, IaaS, and DRaaS.

• Over 4 years of experience as a technical support representative with extensive hands-on troubleshooting expertise.

• Excellent communication skills, high energy, a positive attitude, and a strong aptitude for professional growth.

• Detail-oriented and goal-driven with proven technical knowledge and consultative abilities.

• Ability to independently pursue positive outcomes for assigned tasks.

• Must have the ability to work in the assigned country without visa sponsorship.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• Generous paid time off and holiday policies.

• Collaborative and inclusive work environment.