Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate and ensure a seamless migration experience for all clients of 11:11.

• Strategically plan, provision, migrate, and enhance customers’ cloud-based environments.

• Provide migration services that align with the integration strategy of 11:11 Systems.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point for issues related to customer migration and integration.

• Collaborate with Operations, Infrastructure, Development, vendors, and other internal teams for escalations.

• Take responsibility for project tickets and manage ticket escalations.

• Adhere to service-management best practices.

• Provide exceptional customer service while maintaining professional relationships.

• Address and resolve migration-related incidents and challenges.

• Ensure that escalated customer tickets are promptly addressed and directed to vendor support.

• Enhance team efficiency by taking charge of new requests and identifying ways to add value.

• Manage company data and information in accordance with data-handling agreements, procedures, and policies.

• Review and comply with company policies, data privacy practices, annual compliance training, and policy acknowledgments.

• Perform additional duties as assigned.

⛳️ Requirements

• A bachelor’s degree in a related field or equivalent professional experience is required.

• More than 4 years of recent experience as a hands-on technical enterprise VMware administrator.

• In-depth knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Practical experience managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Familiarity with cloud-based infrastructure services such as BaaS, IaaS, and DRaaS.

• Over 4 years of experience as a technical support representative with significant hands-on troubleshooting experience.

• Outstanding communication skills, high energy, a positive attitude, and a desire for professional growth.

• Detail-oriented and goal-driven with proven technical knowledge and consultative abilities.

• Capable of independently pursuing positive outcomes for assigned tasks.

• Must have the ability to work in the assigned country without requiring visa sponsorship.

• Ability to effectively perform each essential function; reasonable accommodations may be made for qualified individuals with disabilities.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Collaborative and inclusive company culture.