Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure a seamless migration experience for all clients of 11:11

• Strategically plan, provision, migrate, and optimize cloud services for organizational customers

• Promote customer success through effective integration and management of client relationships

• Provide migration services that align with the integration strategy of 11:11 Systems

• Assess incoming migration requests and coordinate technical requirements with the team

• Serve as a technical escalation point to address customer migration and integration challenges

• Collaborate and escalate issues with Operations, Infrastructure, Development, and other internal teams

• Manage project tickets and handle ticket escalations within your area of responsibility

• Adhere to company best practices in service management

• Deliver exceptional customer service while maintaining professional relationships

• Address and mitigate incidents and issues related to migration

• Work with vendors for support needs and escalate customer tickets to vendor support as necessary

• Improve team efficiency by taking charge of new and varied requests

• Handle company data and information in accordance with data-handling agreements, procedures, and policies

• Review and comply with company policies, data privacy practices, annual compliance training, and policy acknowledgments

• Carry out other assigned duties

• Report to the Manager of Cloud Integrations

⛳️ Requirements

• A Bachelor’s degree in a relevant field or equivalent professional experience is required

• A minimum of 4 years of recent experience as a hands-on technical enterprise VMware administrator

• Extensive knowledge and experience utilizing VMware management tools, including vCenter, vCloud Director, and VMware Configuration Manager

• Experience managing scalable, highly available, mission-critical virtualized VMware infrastructures

• Proven track record in implementing and managing multiple virtual environments

• Strong understanding of and experience with virtualization technologies such as VMware, OpenStack, and AWS

• Familiarity with cloud-based infrastructure services such as BaaS, IaaS, and DRaaS

• At least 4 years of experience as a technical support representative with substantial hands-on troubleshooting

• Excellent communication abilities, high energy, a positive attitude, and a willingness for professional advancement

• Detail-oriented and goal-driven with proven technical knowledge and consultative skills

• Capability to independently pursue favorable outcomes for assigned tasks

• Must be eligible to work in the assigned country without requiring visa sponsorship

🏝️ Benefits

• Full-time employment

• Reasonable accommodations for qualified individuals with disabilities